Jobs
>
Denver

    Service Desk Analyst I - Denver, United States - OSIS

    OSIS
    OSIS Denver, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description


    The OSIS Service Desk Analyst tier I is responsible for first-call ticket resolution, high-quality customer service and properly documenting member issues to facilitate a smooth ticket escalation between the Service Desk and other departments to ensure timely ticket closure.


    JOB RESPONSIBILITIES:
    Communicates with members, in written and verbal form, per OSIS communication standards to ensure consistent communication.

    Communicates the resolution of tickets to members with a high degree of ownership to ensure the service/project issue was resolved and closes tickets upon confirmation.

    Generates member tickets based on verbal and written incoming service requests; accurately documents and clarifies work needed so all details are listed in the ticket.

    Receives member-generated tickets and prioritization from OSIS Service Desk Service Board; resolves or escalates tickets based on member issues.
    Troubleshoots and resolves member issues and queries related to computer systems, NextGen software, and hardware.
    Maintains up-to-date and accurate ticket status and documentation.
    Follow up with members to ensure problems are resolved.

    Escalates member issues to the appropriate Service Desk Tier first or another OSIS department when appropriate, and communicates steps taken, future steps and member needs in ticket to ensure a smooth transition between tiers and departments.

    Identifies the need for onsite service for broken equipment, notifies Procurement of equipment needs and Onsite Field Services Technician via their ticket board of ticket escalation.

    Accurately tracks, documents, and allocates time through weekly timesheets.
    Maintain a positive working relationship between members and the service desk through exceptional customer service.
    Rotates Monthly on-call duties with Service Desk Analyst I and Service Desk Analyst II team members.
    Ensure leadership is promptly aware of member escalations and dissatisfactions.


    POSITION TYPE/EXPECTED HOURS OF WORK:
    This is a full-time remote position. Days and hours of work are Monday through Friday, 8-hour shifts between 7:00 a.m. to 8:00 p.m. EST. Occasional evening and weekend work will be required as job duties demand based on the on-call schedule rotation. Must be willing to work on-call after hours for one week/weekend once a month.


    REQUIRED EDUCATION AND EXPERIENCE:
    Must have an Associate's degree or 2 years of experience in Computer Science or IT experience.


    PREFERRED EXPERIENCE:
    2+ years' experience troubleshooting hardware and software problems.
    1+ year experience in helpdesk/call center.


    ADDITIONAL ELIGIBILITY QUALIFICATIONS:
    Must be NextGen Certified (NCP) or receive certification within 6 months of hire.


    TELECOMMUTING AND TECHNICAL REQUIREMENTS:
    This position is considered a remote position with full telecommuting privileges


    Must have the following:
    Cable or Fiber Internet Service
    Download speed of 20Mbps or higher
    Upload speed of 5Mbps or higher


    At OSIS, we celebrate diversity and believe in creating an inclusive workplace where everyone feels empowered to bring their authentic selves to work.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel welcomed, valued, and respected.

    Join us in our mission to build a diverse and dynamic team that serves Federally Qualified Health Centers nationwide.

    #J-18808-Ljbffr
  • Randstad North America, Inc.

    Service Desk Analyst

    1 week ago

    Randstad North America, Inc. Denver, United States

    Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Service Desk, Analyst, IT, Sta ...

  • Flexential

    Service Desk Analyst II

    2 weeks ago

    Flexential Denver, United States Full time

    Job Description: · The role of the Service Desk Analyst II is to provide professional, courteous, and effective technical support and customer service to all internal employees. At a high level, the role's primary responsibility is to receive, prioritize, document and resolve/esc ...

  • LanceSoft

    Service Desk Analyst

    4 days ago

    LanceSoft Denver, United States

    The work: · Provides support to end-users for PC Hardware, operating systems, software applications, peripherals, and communication devices. Recommends system modifications to reduce user problems. Typically resolves basic problems. · The requirements: Responds to users reques ...

  • Inceed

    Help Desk Analyst

    2 weeks ago

    Inceed Denver, United States

    Compensation: $25-27/hour · Location: Denver, CO · Help Desk Analyst: · Inceed has partnered with a great company to help find a skilled Help Desk Analyst to join their team · This person will provide exceptional IT support to internal users while working on a collaborative a ...

  • EF Education First Gruppe

    IT Service Desk Analyst

    3 weeks ago

    EF Education First Gruppe Denver, United States

    The IT Service Desk Analyst is responsible for delivering world class support services across EF's North American entities and its affiliates. This position will be a part of our North American IT organization and will work closely with our Denver Office Life and Services team to ...

  • Randstad

    Service desk analyst

    2 weeks ago

    Randstad Denver, United States

    job summary: · Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Agent acts as a ...

  • Focused HR Solutions

    Help Desk Analyst LU 420

    4 weeks ago

    Focused HR Solutions Denver, United States Freelance

    100% remote must live in CO currently · Our direct client has an opening for a Help Desk Analyst 105304 · This position is up to 9 months with the option of extension, and the client is in Denver, CO · If you are interested, please send us your rate and resume. · Job Details:Th ...

  • Unilock Chicago, Inc

    Help Desk Analyst

    1 week ago

    Unilock Chicago, Inc Aurora, United States

    **PAVE A BRIGHTER FUTURE FOR YOURSELF**: · **Looking for a life-long career, with opportunities for advancement, and unmatched benefits packages?** · Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL l ...

  • Vector Consulting, Inc

    Help Desk Analyst

    4 weeks ago

    Vector Consulting, Inc Golden, United States

    Our government client is looking for an experienced Help Desk Analyst on a hybrid 6+ months contract opportunity in Golden, CO. · Position: Help Desk Analyst · Note: Candidate must be local. · Must be available for In person interview. · Must be able to work from home on Fridays ...

  • Vector Consulting

    Service Desk Analyst

    3 weeks ago

    Vector Consulting Golden, United States

    Our government client is looking for an experienced Service Desk Analyst on a 9+ months contract opportunity in Golden, CO. · Have you got what it takes to succeed The following information should be read carefully by all candidates. · Position: Service Desk Analyst · Note : C ...

  • Insight Global

    Service Desk Analyst

    1 week ago

    Insight Global Boulder, United States

    Job Description · A large sports franchise is a seeking a Help Desk contractor to join their end user support team. He/She will be responsible for supporting 1400 end users and resolving roughly 40 tickets a week. · We are a company committed to creating diverse and inclusive env ...

  • LendingTree

    Director, IT Operations

    2 weeks ago

    LendingTree Denver, United States

    POSITION · LendingTree is seeking a seasoned and dynamic Director of IT Operations to enhance our leadership team. The successful candidate will play a pivotal role in steering the development and implementation of our IT Operations strategy, with a steadfast commitment to operat ...

  • Floorplan Xpress, LLC

    Underwriting Resource Analyst

    1 week ago

    Floorplan Xpress, LLC Denver, United States

    :Floorplan Xpress, a national leader in the automotive commercial finance industry, has an opening for an Underwriting Resource Analyst at our Corporate Office in Englewood, CO. Floorplan Xpress provides inventory financing for independently owned car dealerships across the count ...

  • CACI

    IT OPERATIONS INTERVIEW DAY

    1 week ago

    CACI Denver, United States

    IT OPERATIONS INTERVIEW DAY - JUNE 6THJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: There is not an anticipate ...

  • CACI

    Integrated Service Center Account Manager

    1 week ago

    CACI Denver, United States

    Integrated Service Center Account ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 12/1/2024The Integrated ...

  • Akkodis

    Information Technology Support Technician

    3 weeks ago

    Akkodis Denver, United States

    IT Support Help Desk · Denver, CO (ONSITE) · $27 - $30/hr on W2 · Requirements: · 1/2 years Desktop Support experience supporting Microsoft Windows · 1/2 years supporting mobile users in a corporate office environment. · Ability to diagnose and repair PC and laptop hardware comp ...

  • CACI International Inc

    Enterprise Monitoring Analyst

    2 weeks ago

    CACI International Inc Denver, United States Full time

    Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024 The Enterprise Monitoring ...

  • CACI

    FADE Factory Training, Outreach

    1 week ago

    CACI Denver, United States

    FADE Factory Training, Outreach & Engineering SupportJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalAnticipated Posting End: There is not an ...

  • CACI

    Enterprise Monitoring Analyst

    1 week ago

    CACI Denver, United States

    Enterprise Monitoring AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024The Enterprise Monitoring A ...

  • Janus Henderson Investors

    Associate Analyst

    1 week ago

    Janus Henderson Investors Denver, United States

    Why work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together. · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and ...