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    Tenant Services Coordinator - Raleigh, United States - Lundy Management Group, LLC

    Lundy Management Group, LLC
    Lundy Management Group, LLC Raleigh, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Attention to detail; high level of focus on customer service and swift resolution of concerns; adept at communicating in person, via phone, and via email; ability to multi-task in a fast-paced environment; collaborative attitude

    The Tenant Services Coordinator, ("TSC") will work in conjunction with a team consisting of Assistant Property Manager(s), Property Manager(s), and a Senior Property Manager to manage a portfolio of approximately 1 million square feet within Lundy Management Group's portfolio. The TSC will also have the opportunity to work with other Tenant Services Coordinators on ad-hoc projects.

    The hours are intended to be accomplished within a 40-hour work week, between the hours of 8am-5pm. Additional hours of work may be required or requested to meet deadlines or respond to the immediate needs of a client. The TSC is not required to participate in the team's emergency on-call rotation but is eligible for participation after sufficient training, and is eligible for other overtime opportunities to serve the needs of our clients.

    Own customer work order system, including responding to tenant needs, coordinating with in-house maintenance staff or third-party vendor, and seeing tasks through to completion

    Answer phones, taking responsibility for routine calls and understanding when to escalate requests and concerns to the appropriate party

    Maintain positive relationships with clients and vendors

    Produce general correspondence

    Assist with creating and maintaining existing maintenance logs and onsite equipment inventory

    Establish and maintain appropriate filing systems, both manual and electronic

    Help coordinate new tenant onboarding / tenant move-outs

    Support property managers at meetings and walk-throughs as requested

    Assist with planning and execution of tenant appreciation events and special events as needed

    Contract for vendor services and oversee as required

    Participate in projects

    Evaluate tenant or guest experience at a given property and assist with creation and execution of improvement plans, where applicable

    Research new amenities, services, and programs that add value for tenants

    Support property managers with budgeting and reforecasting

    Support property managers with compilation of investor reports

    of within 30 days of employment.

    The Tenant Services Coordinator is an employee at will.

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