Jobs
>
Phoenix

    Collections Specialist I - Phoenix, United States - Upgrade Inc.

    Upgrade Inc.
    Upgrade Inc. Phoenix, United States

    3 weeks ago

    Default job background
    Description
    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers.

    We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row.

    We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.


    We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.


    Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably.

    We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.


    We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals.

    Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.


    About the Role:
    We are currently seeking Collections Specialists for our Collections team.

    In this role you'll be interacting with our customers daily by phone and email providing super service related to current status of accounts, payments and other concerns.


    Pay:
    $22.00/ hour


    What You'll Do:

    • Interact with customers who are greater than 30 days past due, providing assistance by answering questions and process requests by phone
    • Answer incoming customer calls regarding billing issues, service questions and general concerns
    • Assist customers with disputes and inquires and reconciling payment history
    • Perform creative skip tracing techniques to locate customers
    • Provide thorough and accurate documentation to customer accounts through our communication channels
    • Utilize judgment to analyze the customers ability to pay and establish a repayment plan
    • Identify areas of opportunity for optimizing results and improving customer satisfaction
    • Contribute daily to the improvement of training and development
    • Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
    • Maintain superior quality assurance results
    • Come to work with a positive outlook contributing to Upgrade's already enjoyable environment

    What We Look For:

    • Bachelor's or Associate's degree preferred
    • Excellent written and verbal communication combined with analytical and problem-solving skills
    • Demonstrated ability to multi-task and work in a fast-paced environment
    • Flexibility and ability to adapt to business needs
    • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
    • Previous experience in a customer service, sales, or finance industry
    • Working knowledge of FDCPA and FCRA experience
    • Team player seeking a fast-paced and challenging environment
    • Proficient in Microsoft, Cloud based products and Google apps

    What We Offer You:

    • Great open office space
    • Paid time off (PTO)
    • 401K matching
    • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
    • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
    • Paid parking or platinum pass
    • New Hire Training Program
    • Wellness Incentive Program
    • Kitchen fully stocked with snacks and beverages
    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • The FDR Group of Companies

    Collections Specialist

    2 weeks ago

    The FDR Group of Companies Mesa, United States

    Job Description · Job DescriptionCome join us at FDR Alliance Mesa location · We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower con ...

  • Thrivos

    Collections Specialist

    2 weeks ago

    Thrivos Phoenix, United States

    Are you a collections superstar with a competitive spirit and a knack for staying cool under pressure? Join the fast-growing team at Thrivos as a Collections Specialist We are a reputable loan company seeking talented individuals who are passionate about delivering exceptional cu ...

  • Modigent

    Collections Specialist

    1 week ago

    Modigent Phoenix, United States

    **Title: Collections Specialist** · **Reports to**:_Pueblo Central Operations Leadership_** · **Description: Position supports the operations. This role is for a detailed oriented Collections Specialist who can ensure all lien rights, waivers and prelims are executed correctly an ...

  • The Matian Firm, APC

    Collections Specialist

    3 weeks ago

    The Matian Firm, APC Phoenix, United States

    The Matian Firm, APC dedicates its resources by helping thousands of clients with their immigration, criminal, personal injury, and employment law cases by providing excellent legal services. With our consistent and outstanding track record in representation and its growth, it is ...

  • First Financial Asset Management

    Collection Specialist

    3 weeks ago

    First Financial Asset Management Phoenix, United States

    **Job description** · **This is an in office position** · Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution. · work closely with I ...

  • Dignity Health Medical Group

    Collection Specialist

    2 weeks ago

    Dignity Health Medical Group Phoenix, United States

    **Overview** · Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has ...

  • PrePass, LLC

    Collection Specialist

    1 week ago

    PrePass, LLC Phoenix, United States

    PrePass is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reduc ...

  • CompuGroup Medical

    Collection Specialist

    3 days ago

    CompuGroup Medical Phoenix, United States

    Create the future of e-health together with us by becoming a Collection Specialist · At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize inf ...

  • Doan Restoration of Arizona, LLC

    Collections Specialist

    2 days ago

    Doan Restoration of Arizona, LLC Phoenix, United States

    **Restoration Collections Specialist - **Commercial and Residential Restoration (multi-state) · **Company Overview**: · Doan Restoration is a leading restoration company specializing in both commercial and residential properties, serving clients across Arizona, Michigan, and Texa ...

  • Infinite Computing Systems

    Collections Specialist

    2 days ago

    Infinite Computing Systems Phoenix, United States

    **Position Description**: · This would include but not limited to non-sufficient funds, fuel tax, audit assessments and civil penalties. · This would include verbal and written communications. · They would process credit card and check transactions, do daily deposits, bank levies ...

  • PrePass, LLC

    Credit and Collection Specialist

    3 weeks ago

    PrePass, LLC Phoenix, United States

    **About PrePass**: · PrePass is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, ...

  • Exceptional Healthcare Inc.

    Hospital Collection Specialist

    3 days ago

    Exceptional Healthcare Inc. Maricopa, United States

    **Job Title**: Hospital Collection Specialist **Report to**: AZ CEO and Billing Manager · **Department**: Billing **Job Level**: Clinical / Professional · **Developed**: 04/2024 **Approved by**: COO, HR · **Job Summary**: At Exceptional Healthcare, we combine innovative technolog ...

  • Discover Financial Services

    Lead Collections Specialist

    2 days ago

    Discover Financial Services Phoenix, United States

    Discover. A brighter future. · We offer 100% remote, combo, or on site - it's your choice · AndAfter you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement o ...

  • L3Harris Technologies

    Accounts Receivable/collections Specialist

    3 days ago

    L3Harris Technologies Phoenix, United States

    **Job Title**:Accounts Receivable/Collections Specialist · **Job Code**:11409 · **Job Location**:Phoenix, AZ. · **Schedule**:9/80 · Performs a variety of Accounts Receivable accounting and Collection tasks, including but not limited to A/R and intercompany transactions; account r ...

  • Del Sol Furniture & Mattress

    Collections Specialist: Your Chance to Shine

    1 week ago

    Del Sol Furniture & Mattress Phoenix, United States

    **Del Sol Furniture is looking for experienced collectors to join our team** · **At Del Sol Furniture, we're proud to be a local, family-owned furniture business **serving the Phoenix area since 1997**. **We currently have 4 beautiful showrooms, and we're big enough to compete ag ...

  • Pueblo Mechanical

    Collections Specialist

    2 weeks ago

    Pueblo Mechanical Phoenix, United States

    Title: Collections Specialist · Reports to: Pueblo Central Operations Leadership · Description: Position supports the operations. This role is for a detailed oriented Collections Specialist who can ensure all lien rights, waivers and prelims are executed correctly and timely to p ...

  • GTN Technical Staffing and Consulting

    Collections Specialist

    6 days ago

    GTN Technical Staffing and Consulting Phoenix, United States

    Collections Specialist (Attorney / Counsel) · HIGHLIGHTS · Location: ​​​​​​​​​Phoenix, AZ 85003 – fully onsite position · Schedule: Monday-Friday · Position Type: Direct Hire · Hourly / Salary: Based on experience ($95K - $130K annual salary) · Residency Status: US Citizen or Gre ...

  • LHH Recruitment Solutions

    Collections Specialist

    2 weeks ago

    LHH Recruitment Solutions Phoenix, United States

    Job Description · Job DescriptionLHH is seeking a highly motivated and experienced B2C Collections Specialist to join our client's team. As a Collections Specialist, you will be responsible for managing and recovering outstanding debts from our B2C (Business-to-Consumer) customer ...

  • PrePass, LLC

    Collection Specialist

    6 days ago

    PrePass, LLC Phoenix, United States

    Job Description · Job DescriptionPrePass is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them ...

  • Disaster Claim Management

    Collections Specialist

    1 week ago

    Disaster Claim Management Chandler, United States

    '''Duties''' · - Contact individuals to collect payments for overdue accounts · - Negotiate payment plans or settlements with insurance companies and clients · - Update customer account information and payment status in the system · - Maintain accurate and detailed records of all ...