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    Call Center Customer Service PART-TIME Remote - Phoenix, United States - Balance Staffing- Call Center

    Balance Staffing- Call Center
    Balance Staffing- Call Center Phoenix, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    Hiring PART-TIME REMOTE Call Center Outbound Specialist. Must have experience with high volume outbound calls

    Summary:

    • Direct Hire Opportunity
    • Shift: 5pm – 9pm Monday – Friday
    • Training hours: 8am – 4:30pm for 2 weeks
    • Long term employment
    • Experience with INSURANCE is a plus
    • Able to type a minimum of 30 WPM
    • High School Diploma or equivalent is required
    • Basic Computer Knowledge/Skills
    • Room for growth within the company
    • High Speed Internet is required

    Job Duties:

    • Must be comfortable collecting payments via Credit Card and Bank Draft payment options from customers.
    • Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.
    • Be able to explain policy benefits.
    • It is the responsibility of the Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each.
    • The agent will record information and maintain the procedures and policies of this department.
    • The agent is to provide excellent customer service and assist policyholders as needed.
    • The successful candidate will need to be a performance driven person skilled at interacting with the public by phone.
    • Make outbound calls to newly issued business to welcome them and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.
    • Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
    • Complete necessary paperwork when needed.
    • Assist with correspondence and error corrections for policy service.
    • Reliable and predictable attendance of your assigned shift
    Company DescriptionBalance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren't clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that's been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

    Company Description

    Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren't clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that's been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
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