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Hanahan

    Customer Service Agent - Hanahan, United States - Expeditors

    Expeditors
    Expeditors Hanahan, United States

    1 week ago

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    Description
    Company Description

    "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
    • 15,000 trained professionals
    • 250+ locations worldwide
    • Fortune 500
    • Globally unified systems
    Job Description

    Major Duties and Responsibilities
    • Ensure smooth and timely customs process flow
    • Ensure accurate and timely data entry into our operational system
    • Track and Trace Custom files and reporting
    • Ensure accurate and timely client billing
    • Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer's instructions and expectations.
    • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
    • Assist with verification of customs declaration information and the submission of such to the customs authority
    • Ensure compliance at all times to regulations
    Qualifications
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Pro-active, strong organizational skills
    • Strong desire to learn
    • Good computer skills (Excel, Word, PowerPoint)
    • Fluent in English
    Reporting Structure
    • Customs Brokerage Lead Agent, Supervisor and Manager
    Additional Information

    Expeditors offers excellent benefits
    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    All your information will be kept confidential according to EEO guidelines.


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