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Customer Service Agent - Hanahan, United States - Expeditors
Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
250+ locations worldwide
Fortune 500
Globally unified systems
Major Duties and Responsibilities
Ensure smooth and timely customs process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Custom files and reporting
Ensure accurate and timely client billing
Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer ́s instructions and expectations.
Assist with verification of customs declaration information and the submission of such to the customs authority
Ensure compliance at all times to regulations
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Reporting Structure
Customs Brokerage Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan:
Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.