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Hanahan

    Customer Service Agent - Hanahan, United States - Expeditors

    Expeditors
    Expeditors Hanahan, United States

    3 weeks ago

    Default job background
    Description
    "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder


    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    15,000 trained professionals

    250+ locations worldwide

    Fortune 500

    Globally unified systems

    Major Duties and Responsibilities

    Ensure smooth and timely customs process flow

    Ensure accurate and timely data entry into our operational system

    Track and Trace Custom files and reporting

    Ensure accurate and timely client billing


    Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer ́s instructions and expectations.

    Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

    Assist with verification of customs declaration information and the submission of such to the customs authority

    Ensure compliance at all times to regulations

    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

    Pro-active, strong organizational skills

    Strong desire to learn

    Good computer skills (Excel, Word, PowerPoint)

    Fluent in English

    Reporting Structure

    Customs Brokerage Lead Agent, Supervisor and Manager

    Expeditors offers excellent benefits

    Paid Vacation, Holiday, Sick Time

    Health Plan:
    Medical, Prescription Drug, Dental and Vision

    Life and Long Term Disability Insurance

    401(k) Retirement Savings Plan (US only)

    Employee Stock Purchase Plan

    Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.


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