pre-enrollment support coordinator - Tampa, United States - State of Florida

Description

Requisition No:

Agency:
Agency for Persons with Disabilities

Working Title:
PRE-ENROLLMENT SUPPORT COORDINATOR


Pay Plan:
Career Service


Position Number:

Salary:
$32, $36,245.30 Annually

Posting Closing Date: 05/09/2024

Total Compensation Estimator

Tool


AGENCY FOR PERSONS WITH DISABILITIES

POSITION:
Human Services Counselor III - Career Service


WORKING TITLE:
Pre- Enrollment Support Coordinator

POSITION'


S LOCATION:
Suncoast - Tampa,


FL

POSITION NUMBER:

OPEN COMPETITIVE OPPORTUNITY
Working for the State of Florida is more than a paycheck.

The State's total compensation package for employees features a highly competitive set of employee benefits including:

Health insurance (over 90% employer paid)$25,000 life insurance policy (100% employer paid)Dental, vision and supplemental insurances available at state ratesState of Florida retirement packageGenerous vacation and sick leave10 paid holidays a yearCareer advancement opportunitiesTuition waiver for state college/university coursesTraining opportunitiesPaid Parental LeaveFor additional benefit information available to State of Florida employees, go to

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities.

APD provides critical services and supports for customers with developmental disabilities to reach their full potential.

The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities.

There is no charge or co-payment for services provided through the Agency.


SALARY RANGE
$32, $36,245.30 Annually $1, $1,394.05 Bi-weekly


SPECIFIC DUTIES AND RESPONSIBILITIES
Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service.

This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers, and public we serve at all times.

Duties and responsibilities include, but are not limited to, the following:

Employees of the Agency for Persons with Disabilities are required to demonstrate a total commitment to outstanding customer service.

This includes, but is not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability.

Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

Employees in this position perform the following functions:

Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client's record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients' central records in APD iConnect in accordance with the iConnect Case Management Manual.

Employees of the Agency for Persons with Disabilities are required to demonstrate a total commitment to outstanding customer service.

This includes, but is not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability.

Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

Employees in this position perform the following functions:

Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client's record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients' central records in APD iConnect in accordance with the iConnect Case Management Manual.

Create and update the short form support plan upon the client's initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter.

Consult with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources.

Advocate on behalf of the assigned Pre-Enrollment clients and their families. Document contacts and case management activities in the client's record in APD iConnect. Conduct disaster planning and quarterly review activities for Pre-Enrollment clients in Supported Living.

Document ongoing progress notes in APD iConnect to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures.

Coordinate and monitor the delivery of APD funded supports and services through the Individual and Family Supports (IFS) program to ensure appropriate delivery of the service and the extent to which the services meet the individuals' needs and expectations.

Ensure IFS invoices are authorized and prepared within 5 working days of bills received or services approved, using systems and/or other technology for payment and in compliance with the mandatory requirements in Section , Florida Statutes and Chapter 3A-20, Federal Administration Code.

Complete other duties and projects as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Ability to :
Plan, organize and coordinate work assignments. Ability to actively listen to others. Ability to communicate effectively verbally and in writing with clients and other agencies. Ability to establish and maintain effective working relationships with others. Ability to solve problems and make decisions. Ability to manage a complex case load. Ability to represent the programs, policies, and procedures in an assertive and professional manner. Ability to work independently and as part of a team. Ability to travel for work purposes. Ability to prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments. Ability to multi-task and work under pressure.


Demonstrate Skills in :
Case management. Demonstrates excellent customer service.


Knowledge of :
Knowledge of and proficient in using databases, electronic files, and Microsoft Office Programs.

Knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.

Knowledge of case management best practices.

POSITION REQUIREMENTS

Must have knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.

Must have valid Driver's License or other efficient means of transportation and willing to travel for work purposes.
Must have High School Diploma or its equivalentMust have case management experience.
Must have customer service experience.
Preference will be given to candidates fluent bilingual (English & Spanish speaker) candidate.


ADDITIONAL INFORMATION

PROFILE COMPLETION

Applicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position.

Responses to Qualifying Questions must be verifiable in the Candidate Profile, and "see resume" will not be considered an acceptable response.

Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.

RETIREE NOTICE

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

DIRECT DEPOSIT PROGRAM

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.

Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.


BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S , Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government's employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee's eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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