Logistical Support Coordinator - Tampa, United States - Optum

Description

If you are located within Tampa, FL, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

This position will work directly with our Quality and Risk Adjustment market based teams and providers with both our employed and contracted providers in the respective market position are assigned. The Practice Support Unit (PSU) Logistical Support Coordinator is responsible for the coordination and completion of PSU events/visits across various functional areas. Provides subject matter expertise in areas including PSU events/visit scope definition, event logistics, resource allocation, facilitation, reporting, and other areas of expertise based on established logistical coordination techniques. Makes presentations to management, internal and external customers on event updates, barriers, successes and expected results. Ensures PSU events/visits are processed, completed and tracked on time and in scope. Delivers quality customer service and maintains established quality control standards. This position will be held accountable for the following metrics % of appointments schedule, % of event requests processed, # of Gaps Closed, Post Audit/Reporting accuracy/audits complete, overall 5 Star rating for HMO products, and to achieve other assigned POD goals/metric objectives as assigned. Attend events when necessary.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5130 Sunforest Dr, Tampa FL .

*All Telecommuters will be required to adhere to UnitedHealth Group s Telecommuter Policy.

Primary Responsibilities:

• Coordinate alignment and understanding of PSU events/visits scope and objectives with the organization's strategic objectives and the Voice of the Customer (internal and external).
• Plan and Coordinate PSU events/visits/initiatives with contracted and employed PCPs.
• Coordinate and support PSU events/visits/initiatives scope and objectives throughout the event lifecycle, as needed. (before, during and after)
• Audit and track all PSU events/visits, validation and submission of PRP open/closed gaps.
• Deliver all test results and progress notes generated by PSU events/visits to contracted and employed PCPs
• Analyze event s outcomes and make appropriate recommendations to improve future event requests (e.g., provider and patient satisfaction, lessons learned, team s member performance)
• Use ePRG, eCW, CDSS, Productivity Reports to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, Call Lists, Event Summaries, etc.
• Quality assurance review of submitted forms for PSU
• Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports)
• Assist PSR as necessary with outbound calls
• Cover for Field PSU Data Mining events when necessary
• Create, update and maintain accurate patient profiles in eCW for upcoming and past PSU visits/events
• Preparation of visit checklist and packets for LPN/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
• Responsible for keeping the overall calendar of all PSU/QRA activities/interventions including any PSU events/visits/initiatives
• Ensure weekly reporting of activities of all PSU staff is accurate and timely
• Responsible for ensuring all Requests are coordinated, sourced and staffed appropriately
• Coordinate with mobile screening vendor(s) for completion of FOC
• Coordinate with cross-functional teams any member mailings or customized calling scripts that are necessary to support QRA PSU efforts
• Conduct post audits and ensure all submitted gap measure were capture by corporate team (e.g. no longer pink in pink box)
• Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively.
• Identify training opportunities for staff based on post audits and report findings to direct manager.
• Ensure that new/revised business processes/procedures are documented/updated/approved, as needed (e.g., process flows, SOPs, job aids, training guides)
• All other duties as assigned.

You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED.
• Must be 18 years of age or older
• 2+ years of experience with tracking data, working with large data sets, and making data-driven analytical decisions.
• Proficiency with Microsoft Excel
• Proficiency with Microsoft Word
• Proficiency with Microsoft PowerPoint
• Working knowledge of medical office procedures and medical terminology.
• Reliable transportation as you may need to attend a Wellness event on occasion in the local market
• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Familiarity with HEDIS and STAR measures.
• ICD 10 and CPT coding experience.
• Bilingual fluency in English and Spanish

Soft skills:

• Ability to work in a fast paced environment on multiple events with tight deadlines while paying close attention to the details of all the deliverables.
• Articulate and able to communicate with peers internal and external to the organization.
• Keen judgment and collaborative problem solving skills.
• Ability to handle confidential and sensitive data with discretion.
• Time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Be flexible and adaptable to change.

Telecommuting Requirements:

• Reside in a commutable distance to 5130 Sunforest Dr, Tampa FL as you may need to participate in a quarterly onsite meeting.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

At Unit