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    Customer Service Representative - Madison, United States - Wolters Kluwer

    Wolters Kluwer
    Wolters Kluwer Madison, United States

    1 day ago

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    Description

    We are looking for enthusiastic Customer Service Representatives to join our expanding teams nationwide. As part of Wolters Kluwer, BizFilings operates under CT (Corporate Trust) Corporation, a leading global provider of legal entity management, corporate compliance, and due diligence solutions. BizFilings / CT Corporation is trusted by businesses and law firms worldwide to handle their crucial business and legal compliance duties.

    Role Overview:

    • Provide professional and timely service to customers through various communication channels
    • Offer consultative customer service to understand customer objectives, compliance issues, and business requirements
    • Promote additional services to meet customer needs
    • Organize and prioritize high volumes of customer requests efficiently
    • Handle customer escalations and collaborate with Customer Service teams to address requests
    • Build and maintain positive relationships with customers and key partners
    • Strive to become an expert in the department, company, and industry

    Requirements:

    • Bachelor's degree or equivalent B2B client service experience
    • Minimum of two years of B2B client/customer service experience
    • Strong preference for consultative customer service experience in banking, insurance, hospitality, retail, or legal industry

    Preferred Qualifications:

    • Excellent organizational and time management skills
    • Quick absorption of product knowledge to address customer needs
    • Sound decision-making and discretion
    • Experience with generating additional sales revenue
    • Strong analytical and problem-solving abilities
    • Proficiency in Microsoft Office applications

    Wolters Kluwer is a global leader in professional information services, assisting professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. Join us in enabling businesses to thrive in today's dynamic world by making critical decisions that impact lives and shape better business practices and regulatory systems.

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