- Serve as the friendly face and voice of our agency, extending a warm welcome to callers and visitors, and creating a positive first impression
- Forge meaningful relationships with clients, potential clients, and our partner companies, utilizing various communication channels such as phone, email, and written correspondence
- Collaborate seamlessly with colleagues by assisting in client and prospect follow-ups, contributing to a unified and supportive team environment
- Provide timely responses to client inquiries, whether through phone conversations or electronic communications, ensuring their needs are met promptly and efficiently
- Maintain organized client files and handle routine correspondence between our agency and clients or partner companies. This includes managing both physical records and various software platforms
- Contribute to the smooth operation of our office by readily assisting with other duties as they arise, showcasing your flexibility and dedication to the team's success
- Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions
- Manage incoming and outgoing mail and handle deliveries
- Respond to incoming phone calls and emails and make sure the right people receive all important information
- Exhibit a warm, friendly voice and a pleasant in-person presence that puts visitors and callers at ease
- Excel in both verbal and written communication, ensuring clear and effective interactions
- Fluently communicate in Spanish, a valuable asset that broadens our ability to serve a diverse clientele
- Present yourself in appropriate and polished business attire, reflecting the professional image of our organization
- Showcase proficiency in Microsoft Word, Excel, and Outlook, streamlining administrative tasks with ease
- Demonstrate the ability to type quickly and accurately, enhancing efficiency in data entry and correspondence
- Maintain a structured and organized approach to tasks, consistently adhering to schedules and protocols
- Familiarity with multi-line phone systems, enabling you to manage calls efficiently and professionally
- Uphold a comprehensive range of personal qualities, including patience, respectfulness, reliability, trustworthiness, friendliness, supportiveness, articulateness, kindness, ethics, and unwavering honesty
- At least one year of receptionist or administrative assistant, experience, or similar preferred
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational, and customer service skills
- Has previous experience with word processing programs and basic computer skills
- Must have graduated high school, received a G.E.D. or equivalent
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Bilingual Front Desk Receptionist - Fullerton, United States - Allco Fullerton Insurance Agency
Description
Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team You'll act as the first point of contact for the business, answer phone calls, schedule meetings, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly.
Responsibilities
Warm and Inviting Ambassador:
Build Lasting Connections:
Team Collaboration and Support:
Responsive Client Care:
Efficient Record Management:
Adaptable Office Assistance:
We invite top-tier candidates to apply, as your exceptional interpersonal skills, client-focused mindset, and ability to adapt and support the team will be invaluable in ensuring the continued excellence of our agency.
Qualifications
Welcoming Demeanor:
Exceptional Communication:
Professional Attire:
Tech-Savvy Efficiency:
Swift and Accurate Typing:
Organized and Punctual:
Phone System Proficiency:
Exemplary Personal Qualities:
We invite outstanding candidates to apply, as your exceptional skills and qualities will contribute significantly to the positive image and efficiency of our organization.