Front Desk Receptionist - Downey, United States - Downey Post Acute

Description

Job description Position:
Front Desk Receptionist

Downey Post Acute is looking for a friendly, bilingual, receptionist to join our team


Shift:
Day Shift

Why Downey Post Acute? Extremely rewarding opportunity to work within Post-Acute Care We truly value our residents and our colleagues We are a 99-bed Post-Acute Skilled Nursing Facility located in Downey, CA and specialize in short term rehabilitation


Job Overview:

• Operate paging/telephone system as required.

Answer telephone, determine nature of call and direct caller to appropriate individual or department.

• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse).
• Greet and screen visitors. Direct to appropriate office and/or resident room.
• Screen visitors according to facility infection patrol standards.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Issue and collect identification badges as representatives sign in/out.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed.
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
• Other related duties and responsibilities that may become necessary or appropriate.

Certificates and Licenses:

• A high school diploma preferred

Experience:

• Experience in skilled nursing environment, or related health field, is preferred.

Other Specific Requirements

• Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
• Must be able to read, write, speak and understand the English language. Must be able to speak Spanish.
• Must possess the ability to make independent decision when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
• Follows written and oral instructions.

WORK ENVIRONMENT:

• Works in resident areas, office areas and throughout the facility.
• Moves intermittently during working hours.
• Works beyond normal working hours on weekends and holidays, when necessary.
• Subject to callback during emergency conditions (e.g., severe weather, evacuation, postdisaster, etc.).
• Subject to hostile and emotionally upset residents, family members, personnel, visitors, or others.

PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):

• Possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Operate computer, cellular telephone and facility telephone and paging systems.
• Repetitive hand motion. Minimal lifting and carrying requirements.
• Assist in the evacuation of residents during emergency situations.

Benefits:
Health/Dental/Vision/Disability/Life Insurance 401 (k) Plan and Matching Employee Discounts on Cell Phone service, Hotels, Movie Tickets, etc. Vacation Time, Holiday Pay and Sick Time.


Our Values:
C.A.P.L.I.C.O.

• Customer Second,
• Employee First
• Accountability
• Passion for Learning
• Love one Another
• Intelligent Risk Taking
• Celebration
• Ownership

Hourly Rate:
$ $22.00 per hour

Office

Schedule:
Monday to Friday


Schedule:
8 hour shift Monday to Friday


Job Type:
Part-time


Pay:
$ $20.00 per hour

Expected hours: 16 per week


Benefits:

• Employee assistance program

Schedule:

• Weekends only

Work Location:
In person