General Manager - Washington State, United States - Mina Group

Description

**Mina Group**

**General Manager**

**Bourbon Steak DC - Washington, DC - Full Time**

**Operating since 2003, Mina Group currently manages more than 35 concepts around the world. At Mina Group, impeccable service is not just our ideal, it is ingrained in everything we do. Rooted deep in our foundation is the concept of Kaizen, the art of making great and lasting change in small steady increments. By embodying our values of adaptability and fluidity, we cultivate a whole new sense of hospitality that is uniquely Mina. #ZP**

The General Manager Position provides administrative, technical and analytical support to the Kitchen and Dining Room Management teams. This position will collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation of BOURBON STEAK and our partner FOUR SEASONS. The General Manager contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance.

**GENERAL EXPECTATIONS**

Act with integrity, honesty and knowledge that promote the culture, values and mission of BOURBON STEAK.

Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times

Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.

Understand the philosophies of management and its owners. Display consistent attention to detail and follow through of all BOURBON STEAK and our partner FOUR SEASONS policies.

Represent the restaurant professionally through effective communication, cooperation and relationships with the all business partners.

Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.

In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources, including but not limited to: Zagat, Gayot, Mobil, AAA, Wine Spectator, and Michelin. Adhere to the service foundation and philosophies established by BOURBON STEAK

Understand all programs, procedures, standards, specifications, guidelines and training protocols.

Offer positive solutions to problems or issues and be a voice that is part of the decision making team.

**ESSENTIAL JOB FUNCTIONS**

The General Managers responsibilities span several departments both internal and external to the restaurant, and are organized into the following categories:

Dining Room Service

HR & Labor

Accounting

IT

Public Relations

Financial Reporting

Office/Admin

Menus

Maintenance

These job functions include but are not limited to the following duties; other duties may be assigned.

**DINING ROOM SERVICE:**

Overseeing the day to day operation of restaurant

Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when, and as needed, and that labor cost objectives are met.

Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met

Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.)

Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry and the future.

Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future.

Conduct staff interviews and make recommendations for observations and hiring.

Organize and lead staff training classes and food & wine seminars. Demonstrate commitment to making all the current staff and management better.

Supervise Captains in their running of the dining room service.

Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly and with hospitality.

Offer feedback to contribute to the Captains and Sommelier evaluations.

Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction.

Supervise guest/hourly employee interaction during service hours.

Support captain, hostess and floor staff in pre-opening responsibilities.

Support FOH team in all aspects of dining room service.

**HR & LABOR:**

Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures.

Coordinate staff reviews with Assistant General Manager and Human Resources Generalist.

Audit time clock and labor reports daily. Follow up with staff and managers on anomalies or outstanding issues.

Responsible for verifying daily time clock entries and making corrections as necessary in Micros.

Submit complete and accurate time clock and labor reports to the BOURBON STEAK accounting department for processing. Understand all BOURBON STEAK payroll practices.

As necessary, schedule labor according to business levels and staffing needs. Alert General Manager and Executive Chef to potential overtime in advance.

As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.

Primary liaison for BOURBON STEAK Human Resources Department.

Conduct staff interviews and make recommendations for observations and hiring.

Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis.

Learn BOURBON STEAK policies and standards for HR administration. Responsible for all paperwork and follow-up for hiring process, performance documentation and termination. Is communicative and responsive to HR needs and requests.

Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner. Follow up on any outstanding items on behalf of BOURBON STEAK HR Department.

Ensure that staff receive time clock numbers in Micros within 24 hours of their start date.

Serve as primary, on-site HR contact for all BOURBON STEAK employees. Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay etc.

Facilitate and administer all workers comp paperwork and claims with BOURBON STEAK

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

**ACCOUNTING:**

Code all liquor, beer and restaurant-related invoices for correct payment.

Ensure that all monthly liquor and beer transfers are accurate and up-to-date.

Prepare month-end accrual sheet for any uncounted invoices and credits.

**COLLECTION:**

Assist accounting department in collection of outstanding balances from hourly employees (ie. shortages of resolved bar banks , gratuity refunds, etc)

**IT:**

Serve as primary on-site contact for off-site IT consultant

Troubleshoot all computer, audio. POS and miscellaneous electronic equipment on-site.

Schedule, supervise and sign-off on any on-site technical work completed by independent contractors.

Participate in the development for specifications for IT equipment, products or substitute materials.

PUBLIC RELATIONS:

Liaise between the restaurant, Special Events Coordinator and Public Relations Department.

Assist, as necessary, with on and off-site special events and photo shoots.

Create and update all restaurant promotional materials and private dining packets.

Update restaurant website with all current menus, wine lists, specia