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Senior General Manager - Washington State, United States - Jones Lang LaSalle Incorporated
Description
Job Summary The Senior General Manager (SGM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the SGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results (NOI and cashflow ) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
The SGM is responsible for working directly with the client and Group Manager to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets.
Once developed, the SGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).The SGM is responsible for the management, supervision, and professional development of all building personnel (e.g., Chief Engineer and engineering staff, Property Administrator, etc.).
Ensure 100% compliance with Jones Lang LaSalle IPMP process and coordinate with immediate supervisor and HR to address any personnel performance issues.
Additionally, the SGM is responsible for representing Jones Lang LaSalle Americas, Inc.in the local and regional business and real estate community in order to promote Jones Lang LaSalles reputation and capabilities to prospective tenants and clients.
Job Responsibilities
Area of Responsibility
Key Elements and Essential Tasks
Time Spent on Task
Operations
Inspects facilities and equipment to determine extent of service and equipment required. Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings.
Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
Capable of managing major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, faade repairs, etc.Reviews construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering consultants.
Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s).
Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.
Upon execution of the Lease, GM assists the Project Manager (if applicable) in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts.
Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view.
Works with Client Accounting Services (CAS) in Westmont to manage the accounting process and directs on-site bookkeeping functions and collection process.
Oversees the development and revision of written accounting procedures for the office buildings aimed toward an appropriate level of control for cash receipts and deposits.
Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.
Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease.Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
With approval from the client, submits tenant accounts to attorney or agency for collection. Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special, etc.
Oversees the arrangements for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager.
Analyzes financial statements to project future financial position and budget requirements.Maintains role as a secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Property Administrator, providing necessary support and information to this primary tenant contact.
Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
Develops, gains consensus for, and implements the Management Plan for assigned assets.
Establishes written goals and objectives for employees directly reporting to the role of Senior General Manager.
Conducts periodic formal and informal performance evaluations.
Develops training program and career path for property employees. Assures succession planning.
Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
Submits hiring recommendations to Group Manager for approval.Manages the development, by the Property Administrator, of the Quality Tenant Service ("QTS") program. And oversees the implementation of the QTS program at assigned buildings.
Capable of independently managing a mixed use office portfolio of three (3) or more buildings, in excess of 700,000 s.f .
Directly supervises employees reporting to the assigned buildings.Carries out supervisory responsibilities in accordance with the policies enumerated within the Jones Lang LaSalle Personnel Handbook and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Knows, understands and sets an example relative to the policies within the Jones Lang LaSalle Personnel Handbook.Misc.
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
MINIMUM REQUIRE*D**
PREFERRED
Education*/training** Associates or Bachelor degree required
A dvanced degree a plus.
Industry accreditation and/or designation a plus .
Years of relevant experience
Minimum of eight (8) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.
Must have at least five (5) years experience at managing people; specifically a staff of four (4) or more.
Skills and
k*nowledge** Ability to read, analyze , and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
Ability to produce well-written reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, prorations , percent#J-18808-Ljbffr
