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    Admin-Clerical - Customer Service Representative - New Haven, United States - Pioneer Data Systems

    Pioneer Data Systems
    Pioneer Data Systems New Haven, United States

    1 week ago

    Pioneer Data Systems background
    Description

    Position Details:

    Our client, a world-leading Pharmaceutical Company in New Haven, CT is currently looking for a Patient Recruitment Support Associate to join their expanding team.


    Job Title:
    Patient Recruitment Support Associate / Clinical Trials
    Duration: 17 months contract, extendable up to 36 months


    Location:
    New Haven, CT


    Note:

    The client has the
    right-to-hire you as a permanent employee at any time during or after the end of the contract.


    You may participate in the company group
    medical insurance plan


    Job Description:

    Summary:

    Volunteer Recruitment Support is responsible for registering new and current clinical research participants and conducting a series of pre-screening procedures to determine eligibility and enroll them for clinical studies.

    Volunteer Recruitment Support executes recruitment strategies and acts in compliance with regulatory requirements related to the protection of all participants confidential data.

    Additional responsibilities may include serving as preceptor for new staff in training and participating in projects within the department related to participant outreach, metrics, and database optimization.


    Responsibilities:
    Maintains first contact with potential participants and informs them about clinical research and available study opportunities

    Communicates protocol requirements, study procedures, stipend information, and PCRU policies to potential participants in a prompt and professional manner

    Assesses participants qualifications for participation in a study based on information gathered during the intake in accordance with study protocol inclusion/exclusion criteria and medical guidance

    Maintains source documentation, accuracy, accessibility, and confidentiality of participant records and reports

    Communicates with participants via text messaging, emailing, and other methods in compliance with regulatory requirements for study related recruitment, follow up, soliciting updated information and regular database clean up

    Schedules study screenings and cohorts/groups for dosing according to established timelines and manages appointments

    Demonstrates positive attitude to the participant population to ensure trust in clinical research

    Performs database cleanup activities and other recruitment and targeted outreach projects

    May train and mentors new staff members

    May cross-functional responsibilities within the recruitment department, such as participant payments, marketing, website development, and social media


    Day 2 Day:
    clinical trial study pre-screening

    participants review of ongoing studies.

    intake of participant background

    decipher if candidate is a good fit for a study.


    Hard Skills:

    • Medical Terminology
    • Clinical Mindset
    • Ability to multi-task within multiple systems/data bases
    • Maintaining a high level of moral and professionalism
    • Independent thinker and decision ability

    Skills Set/Experience proven to be successful in this role.

    • Call Center
    • Clinical Setting
    • LPN
    • Oral Communication
    • Written Communication
    • Patient evaluation and intervention
    • Independent decision making
    • LPN
    • Retired RN
    • Public Health Grad
    No direct patient care.

    Call Center type assignment.


    Comments:
    Must be available and flexible to work all of the following shifts:

    Mon-Thu: 7:30am-4:00pm; 9:00am-5:30pm; 10:00am-6:30pm

    Fri: 7:30am-4:00pm; 8:00am-4:30pm; 9:00am-5:30pm


    Sat:
    As needed per level of recruitment activity. Would be given advance notice if Saturday work is needed.
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