Service Desk Representative - Stony Brook, United States - Stony Brook University

Stony Brook University
Stony Brook University
Verified Company
Stony Brook, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Service Desk Representative

Required Qualifications:
(as evidenced by an attached resume)
Associate degree (foreign equivalent or higher) in hand by May 2024. Experience providing technical support (supporting, configuring, and troubleshooting IT equipment).


Preferred Qualifications:

Experience utilizing remote software solutions to resolve desktop support-related issues (i.e. Bomgar, GotoMeeting, etc.). Experience with a ticketing system to record and document issues. Experience working with the current Windows Operating System. Experience working with a MAC.


Brief Description of Duties:


Job Duties:


  • Document resolutions in the current ITSM system.
  • Assist with Account and Password issues. This includes identity verification and password resets.
  • Other duties appropriate to rank and department mission, providing backup coverage for other professional technical support positions as needed.

Special Notes:

This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

SUNY implemented a hybrid telecommuting pilot program.

This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period once the service desk training period is complete.


Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.


If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit OEA.


In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.


Visit our WHY WORK HERE
page to learn about the total rewards we offer.

Job Number:

Official Job Title:
Instructional Support Assistant


Job Field:
Administrative & Professional (non-Clinical)


Primary Location:
US-NY-Stony Brook


Department/Hiring Area:
Division of Information Technology - Customer Engagement & Support - CES


Schedule:
Full-time
Shift:Day Shift
Shift Hours: 8:30 - 5:00


Posting Start Date:
Apr 17, 2024


Posting End Date:
May 5, 2024, 10:59:00 PM


Salary:45, ,000


Appointment Type:
Term


Salary Grade:
SL1


SBU Area:
Stony Brook University
More jobs from Stony Brook University
See all jobs of Stony Brook University