Director of Operations - San Francisco, United States - LTD Global, LLC

Description

• Full-time
• On-site, San Francisco

About the organization

Our client is a non-profit organization that provides professional job-training and educational development opportunities for individuals aged 18-26 through a variety of environmentally focused, community service-based programs. In coordination with job-training and educational attainment, the organization offers wrap-around services such as housing assistance and mental health and wellness referrals. Their aim is to reduce social and financial barriers while uplifting low-income and disadvantaged communities in San Francisco. The organization focuses on two job-training pathways: natural resources management and recycling, which includes activities such as landscaping maintenance, trail building, and recycling projects.

Job Summary
Reporting to the Executive Director, the Director of Operations & Development helps ensure the organization's success and sustainability by contributing to the accomplishment of the organization's mission, business goals and vision by being primarily responsible for enhancing the organization's members. Development Department/services and developing, planning, and implementing the Corps' Career Pathways Program. The Director of members Development will partner with their colleagues to ensure the long-term sustainability and strategic growth of the organization, meet members' needs through wrap-around support, and represent the agency.

Key Areas of Responsibility

• Program Management and Reporting
• Facilitation and Partnerships
• Strategy and Oversight
• Staff Management
• Program Management and Reporting
• Provide general oversight associated with the organization's members Development Department. This includes contractual requirements and deliverables; program development, delivery, and evaluation; and, financial planning and budgetary requirements, as well as impacts of program activities on cash flow.
• Maintain close liaisons with other department including our Academic Education Partner in planning and development of appropriate support services for members and students.
• Oversee all activities as it relates to the San Francisco Unified School District
• Provide leadership in the formulation, implementation, and evaluation of objectives and priorities for the members Development Department.
• Independently carry out major members Development Program responsibilities under the Executive Director's purview such as monitoring and evaluating activities, developing funding opportunities, serving as facilitator of key program development committees, strategizing with senior level staff for effective program delivery and engaging bridge employers for internships and job opportunities for members at exit.
• Ensure the necessary systems, processes and tools are in place to support facilitation, collection and communication of relevant information generated by the organization's programs.
• Monitor the level of members integration across programs and seek opportunities to enhance integration, capacity, and diversity.
• Establish and execute consistent, objective program performance standards of accountability.
• Facilitation and Partnerships
• Develop partnerships and relationships with prospective partners to move the program into areas of service and activities that have the greatest potential for long-term program stability; specifically, identify and cultivate relationships to ensure the success of the CCLB's Intake, Training, and Transition programing and the CCLB's vision to ensure post-CCLB placement and success, e.g., employment or enroll them in college at exit.
• Establish relationships with resource providers to ensure that the whole-person needs of members are being addressed.
• Represent the organization to public and private partners and elected officials and collaborate and network with state and national organizations to maximize opportunities and position the agency for growth and sustainability; represent the organization at public and private events.
• Serve as liaison with granting/funding agencies to effectively communicate the objectives of the members Development Department to assure that program goals are successfully accomplished; ensure compliance of program operations.
• Strategy and Oversight
• Provide effective and inspiring leadership, as well as stewardship, of the organization by being actively involved in development, planning and implementation and members Development service delivery; implement and lead a continuous quality improvement process through the members Development Department, focused on systems/process improvements.
• Identify organizational core competencies as part of the strategic planning process and seek opportunities to create operational synergies with partner organizations in the future.
• Provide expert advice to all staff with respect to best practices in workforce development programs/activities.
• Collaborate with the Executive Management Team in developing the vision for the future.
• Identify best practices in achieving organization's mission by researching industry and related events, publications, and announcements.
• Protect organization's value by keeping information confidential.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Staff Management
• Supervise 2-3 support services staff whose responsibilities include recruitment, case management, wrap-around services, transition services, and scholarship program activities oversight.
• Meet regularly with direct reports and the Executive Director to discuss successes, roadblocks, and action plans associated with key responsibilities and related processes and goals.
• Lead a high performing team of program staff to the next level by further developing and implementing recruitment, training, and retention strategies.
• Provide clear and actionable goals for staff and monitors their progress; appropriately address performance issues, which includes recognition, corrective action, and re-direction, if applicable.
• Special Projects:
• Attend and serve as staff support for volunteer and fundraising events, as needed.
• Support the organization's mission and vision and model our values.
• Adhere to policies and procedures of the organization.
• Supervise contractors and consultants, as needed.
• Other Duties
• Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility. Duties, responsibilities, and activities may change at any time and without notice.

Minimum Requirements/Qualifications

• Mission Focus: Commitment to organizational mission and values is a must.
• Growth Mindset: Believe in the ability to develop oneself, build resiliency, and adapt through hard work, good strategies, and input from others.
• Communication Skills: Strong ability to interact in person with members staff, volunteers, partners, and the public with diplomacy, discretion, and tact.
• Talent Development: Experience fostering collaboration and managing to outcomes.
• Time/Project Management: Demonstrated strong attention to detail and accuracy, along with ability to prioritize and multitask.
• Team-Oriented: Ability to thrive and work effectively as part of a team in a collaborative environment, with limited supervision.
• Flexibility: Have an entrepreneurial mindset with the ability to navigate changing priorities and competing deadlines with minimal supervision.
• Software:
• Skills with Microsoft Office required, Google Suite & Excel skills highly desirable.
• Working knowledge of HMIS software required; familiarity with salesforce-integrated platforms desirable.

Required Education and Experience

• Bachelor's degree (from an accredited institution) in a related field or equivalent experience
• A minimum of seven (7) years of professional experience required overall, with a minimum of three (3) years of management experience working in nonprofit programs, business, youth & workforce development.
• Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence and engaging community partners.
• Can point to tangible examples of reporting and program measurement and evaluation; demonstrates integrity, strives for excellence in their work and has experience leading others to new levels of effectiveness and programmatic impact.

Preferred Education and Experience

• Master's degree in a behavioral sciences field (i.e., Social Work, Counseling, etc.).
• Experience with conservation corps and/or workforce development programs.
• Previous experience working with and the development of partnerships, consortiums, collaborations, and consensus building.

Physical Demands

Ability to sit at desk 50% of the time and 50% to travel to various sites and partners locations. May be required to lift objects up to 25 pounds. The position will have some weekend and evening responsibilities as needed.

License/Certification

California Driver's license is required. A clean DMV record is required.