- This position will take over a lot of the financial coordination for Hepatology patients.
- Clinic resource for insurance issues related to appointments and testing
- Handle our OON patients from referral through scheduling
- Patient Service Specialist experience and knowledge about insurances that is willing to dig into this role and willingness to get the job done
- Manage communication with referring offices and patients regarding insurances issues.
- Work in a preventative role so that we minimize and/or eliminate issues related to insurance before the patient's appointment or testing
- Working directly with referring offices, our staff, patient financial clearance team, and our physicians to support this patient population
- Strong customer service experience is critical for this position
- Telephone etiquette
- Team player
- Detail oriented
- Medical office / clinic experience highly desired
- Familiar with eStar and EPIC
- Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
- Acts as a point of access for patients, referring providers and the Vanderbilt community.
- Develops both short and long term goals to ensure programs' success.
- Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
- Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
- Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
- Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
- Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
- Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
- Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
- Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.
- Develops Self and Others: Continuously improves own skills by identifying development opportunities
- Builds and Maintains Relationships:
- Communicates Effectively:
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
- Solves Complex Problems:
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards
- Ensures Continuous Improvement:
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service
- Stewards Organizational Resources:
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them
- Applies Technology:
- Adapts to Change:
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Patient Care Programs Coordinator - Nashville, United States - Vanderbilt Health
Description
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
TX Clinic PSS Mgmt
Job Summary:
JOB SUMMARY
Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance.
Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.
The candidate selected for this position is responsible but not limited to the following:Preferred Education, Skills, and Experiences:
Hours:
Monday - Friday; DAYS.
8:00 a.m. - 4:30 p.m.
Department Summary:
Vanderbilt Health offers some of the most advanced care for liver disease in the southeast.
Our team has the expertise to care for patients with a wide range of liver conditions, providing customized treatment plans to help our patients live life to the fullest.
KEY RESPONSIBILITIES
TECHNICAL CAPABILITIES
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce.
Core Accountabilities:
Organizational Impact:
Delivers job responsibilities that impact own job area/team with some guidance.
Problem Solving/ Complexity of work:
Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement
Breadth of Knowledge:
Requires subject matter knowledge within a professional area to meet job requirements
Team Interaction:
Individually contributes to project/ work teams.
Core Capabilities :
Supporting Colleagues:
Delivering Excellent Services:
Ensuring High Quality:
Regulatory Requirements:
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Managing Resources Effectively :
Fostering Innovation:
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
3 years
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE/AA/Women/Minority/Vets/Disabled