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Front Desk Manager - Kansas City, United States - Arbor Lodging Management
Description
** Front Desk Manager**
**Job Category****:** Front Desk **Requisition Number****:** FRONT001730 Showing 1 location **Job Details**
**Description**
Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.
We are currently seeking a
****Front Desk Manager****
**Duties and Responsibilities:**
Ensure exceptional guest service is being provided by the Front Office team.
Interview, train, counsel, schedule, supervise, and discipline Front Office associates, including desk clerks, night auditors, and bellmen.
Manage the seamless movement of guests in and out of the hotel.
Ensure that all Front Office employees complete their essential duties before their departure.
Accountable for managing the front office payroll and expense budgets.
Review all arrivals noting any special requests or challenges.
Ensure proper credit policies are followed.
Assist guests with services and requests.
Run and attend departmental training classes and seminars.
Perform any other job related duties as assigned.
Executive Committee representation
**The Successful Candidate:**
2 years of hospitality front office supervisor experience
Availability during peak operating hours including nights, weekends, holidays and special events.
High school diploma or equivalent preferred.
Ability to lift 20 lbs and sit, stand, or walk for extended periods of time
**The Benefits of Arbor Lodging:**
Competitive salaries
Annual review with increase potential
401k program with company match
Additional benefits may be available
**Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:**
**Do the Right Thing** - Operate and act with integrity in all you do even when it is not convenient.
**Lead with Heart** - Be kind, passionate and hospitable.
**Be Accountabl**e - Take ownership and deliver results.
**Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.
**Celebrate Differences** - Embrace diversity; respect individual opinions and ideas.
**We look forward to speaking with you Apply today**
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
