- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face-to-face customer interaction.
- Utilize company resources to gather information and provide solutions to meet customer needs.
- Contact clients for vehicle pick-up information.
- Organize documents based on criteria.
- Handle incoming and outgoing mail as per criteria.
- Interpret various reports and documents.
- Ensure accurate completion of sale documents.
- Perform other assigned duties.
- One year of office support experience in a customer service role is preferred.
- High School diploma.
- Excellent customer service and attitude.
- Strong written and verbal communication skills.
- Proficiency with office equipment.
- Detail-oriented with problem-solving abilities.
- Computer proficiency.
- MS Suite knowledge.
- Typing speed of 45WPM.
- Professional appearance.
- Ability to multitask in a fast-paced environment.
- Bilingual skills are a plus.
- Occasional overtime may be required.
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Customer Service Representative - Grand Prairie, United States - Copart
Description
Customer Service Representative at Copart
The Customer Service Representative (CSR) provides exceptional service to internal and external customers of Copart. With a solid grasp of Copart practices, the CSR offers solutions that enhance the customer service experience. This role involves providing general administrative support and juggling tasks in busy and pressure-filled situations. Additionally, the CSR serves as the face of the Company, engaging in face-to-face and vocal interactions with customers at all levels, from the general public to top managers of organizations.
Required Skills & Experience:
For over 40 years, Copart has been a frontrunner in innovation and customer service, driving profitable growth in markets worldwide. Our success is attributed to the skills and dedication of our diverse workforce. At Copart, it's more than just a 'job' - with colleagues who feel like family, it's a place where you feel at home.