Customer Service Representative - Grand Prairie, United States - Orora Group

Orora Group Grand Prairie, United States

4 weeks ago

Description

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what's inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.

Position Summary

Customer Service ensures a superior level of customer support in all aspects of the day-to-day operations. Strives to exceed customer expectations while handling a high volume of work in a very
efficient manner.

We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our
communities. Every day, we deliver solutions that exceed our customers' expectations while solving
complex problems as a team.

We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each
other. Leadership is not tied to a job title, i.e. you do not need to be accountable for a team to be considered a leader. At Orora, leadership is encouraged at every level, with every coworker, and within
the team.

Primary Duties and Responsibilities

Team up with and work closely with assigned sales representatives and account managers on specific national accounts
Back up to another customer service team members.
Accurate and timely handling of incoming calls, inquiries, order entry and correspondence.
Solve problems related to back orders, deliveries, pricing and billing.
Source products for customers in conjunction with Sales, the Sourcing team and vendors.
Understanding customer pricing, vendor contracts, gross profit and GTM.
Set up customers in SAP and on Pollock Orora online ordering system as well as ongoing management. Maintains customer profiles and general account maintenance.
Review backorders and deliveries daily to help purchasing with increases and decreases to prevent future back orders and/or excess inventory.
Review open orders, open returns, bill blocks and delivery blocks.
Help manage Pollock Advantage order guides to insure properly updated and with current product offering per customers request.
Handles reporting needs associated with these accounts for Customers and internal review of business processes and profitability.
Helps in new material set ups and managing transitional items.
Helps in new account set ups in SAP and Pollock Advantage
Performs other duties/responsibilities as needed

Required and/or Preferred Qualifications

Education and Experience:

High School Diploma or GED; some college preferred
Strong knowledge of SAP preferred
Knowledge of Excel and other MS Office products is preferred
Minimum of two years Customer Service experience, more preferred

Knowledge, Skills & Abilities:

Industry product knowledge helpful.
Possess superior verbal and written communication, organizational, analytical, problem solving and decision-making skills.
Be able to handle an environment that consists of flexibility for example: consistently reprioritizing with a high volume of calls.
Must be well organized and detail oriented with good follow up skills.
Ability to work with a high degree of autonomy, making rational and informed decisions on your own behalf.
Support both internal and external customers.
Dependable and demonstrate a team player, can-do attitude.

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

Medical
Dental
Vision
Generous PTO
401(k) with a Company Match
Flexible Spending Accounts
Employee Assistance
Group Life and AD&D
Voluntary Life and AD&D
Group Short-Term Disability
Group Long-Term Disability

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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