Customer Service Representative - Grand Prairie, United States - HomeServe USA

HomeServe USA Grand Prairie, United States

Found in: Lensa US 4 C2 - 17 hours ago

Description

** Customer Service Representative (Weekends)**

**Job Category****:** Crawford **Requisition Number****:** CUSTO04033 Showing 1 location **Job Details**

**Description**

Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Crawford Services was acquired in December 2019 by HomeServe USA, who is part of a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Together, our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

**Job Responsibilities:**

The Customer Service Representative receives and schedules demand service calls after hours while performing various other customer service tasks.

**Saturday Sunday; 16-20 hours per week**

Receives incoming service calls (residential and commercial)

Schedules inbound calls for maintenance agreement visits

Schedules calls for customers in need of service

+ Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.

+ Mindful of proper qualifications of each call

Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls

Enters all call information into Service Titan, including method of payment for the call

Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.

**Job Requirements:**

Must possess the company core values

Regular and punctual attendance. Ability to work overtime if needed.

Excellent customer service principles and practices.

Skill in operating personal computer and programs such as database and word processing software.

Skill in operating a multi-line phone system.

Skill in verbal and written communication.

Ability to handle a variety of tasks.

Ability to perform accurate data entry.

Team player

Ability to leave your baggage at the door

Preferred two-year office experience working in a customer service role.

Crawford Services by HomeServe is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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