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    Guest Service Agent - Philadelphia, United States - Remington

    Remington
    Remington Philadelphia, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    What you will be doing
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
    • Promptly, accurately and efficiently know how and where to post all charges.
    • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
    • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
    • Review any reservations with special requests and work to block rooms accordingly.
    • Have knowledge of hotel rates, discounts and how to handle each.
    • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    Location Description

    4101 B Island Ave, Philadelphia, Pennsylvania 19153

    Experience the Sheraton Suites Philadelphia Airport. Relax in our spacious and modern suites, featuring the renowned Sheraton Signature Sleep Experience, ergonomic desk chairs and plasma TVs. Connect to work or home with high speed Internet access, PC work stations and more in our lobby. Reenergize after a long day or flight at Sheraton Fitness. Try a great meal or drink in our Vector Restaurant Lounge, a great place to connect with friends and loved ones. For quick bites, coffee and beverages on the go, stop by the Vector Grab Go. We've thought of everything you need for a relaxed and memorable stay. With easy access to and from Philadelphia International Airport on our complimentary shuttle, we are also convenient to all of downtown Philadelphia's attractions, including Independence Hall, the Liberty Bell, the historic district and shopping and cultural destinations. Welcome to Sheraton Suites Philadelphia Airportan upbeat and refreshing hotel experience.

    Requirements

    What we are looking for
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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