Jobs
>
Raleigh

    Advanced Cloud Engineer I - Raleigh, United States - Cox Communications

    Cox Communications
    Cox Communications Raleigh, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    RapidScale, a COX Business Company, is one of the fastest growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.

    As an Advanced Cloud Engineer I on our Advanced Cloud Engineering team your essential duties include but are not limited to:

    • Maintain multiple customer environments.
    • Act as technical escalation for NOC, Level I & II Engineers.
    • Coach / Mentor NOC, Level I & II Engineers.
    • Act as final escalation point for support team.
    • Work 40+ hours a week.
    • Update and Manage case backlog based on internal policies.
    • Crisis Management - Identify any high priority issues and resolve them.
    • Provide a Customer-First experience while utilizing phones and email to manage cases.
    • Work cohesively with team as well as all divisions of company.
    • Customer-first approach.
    • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
    • Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
    • Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
    • Contribute to technical knowledge base.
    • Deliver trainings to NOC, Level I & Level II Engineers.
    • Perform Escalation Management duties.
    • Review cases, identify trends, and drive problem resolutions.
    • Perform technical review of environments transitioning from implementation team to support team.
    • Deep dive technical problems and create full resolutions to issues.
    • Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.
    • Be available for on-call & weekend shifts.
    • Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements
    • Own Root Cause Analysis on any high priority case.
    Minimum Technical Qualifications:
    • High School Diploma/GED and 7 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field
    • Advanced knowledge of AD
    • Active Directory and Domain Controller knowledge
    • Check replication status
    • Windows Server 2016 and higher management
    • Group Policy
    • FSMO Roles
    • DNS
    • robocopy
    • Excellent communication, presentation, writing, and editorial abilities.
    • Excellent organizational and time management skills.
    • Flexibility to work alternative days and shifts as needed
    • Preferred MSP experience.
    Additional Requirements:
    • Support and maintain the integrity of multiple operating systems
    • Knowledgeable with server back-up recovery
    • File Maintenance
    • Server patch management
    • Proven knowledge of identifying, analyzing, and resolving system problems
    • Strong skills in technical documentation
    • DHCP
    • Basic Networking troubleshooting skills
    • NTFS Permissions
    Preferred Technical Qualifications:
    • Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
    • Knowledge of N-Able Patching technologies - Deployment and maintaining server patches
    • Proficient with PowerShell scripting
    • Strong VMware of Hypervisor Experience
    • Experience working with Print Servers
    USD per hour

    Compensation:

    Hourly base pay rate is $ $56.15/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

    Benefits:

    Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

    About Cox Communications

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today

    About Cox

    Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
  • Cox Enterprises

    Senior Cloud Engineer

    22 hours ago

    Cox Enterprises Raleigh, United States Full time

    Job Description · Position Overview Are you someone with the passion and technical ability to help organizations move to the cloud? Do you want to be part of one of the most significant IT transformational technologies of our time? Do you take pride in guiding a prospect through ...

  • Kforce

    Cloud Associate Engineer

    3 weeks ago

    Kforce Raleigh, United States Contract

    Description · Kforce's client, a regional CPA firm in Clifton, NJ is looking to grow and is seeking a Senior Tax Associate. This firm offers great benefits including summer hours between Memorial Day and Labor Day.Responsibilities Include: · Senior Tax Associate will prepare and ...

  • TIBCO Software

    Lead Cloud Engineer

    3 weeks ago

    TIBCO Software Raleigh, United States

    Job Description · Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team thats ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS businessan area where we s ...

  • Abrigo

    Cloud Security Engineer

    1 day ago

    Abrigo Raleigh, United States

    We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise R ...

  • Wells Fargo

    Cloud Principal Engineer

    5 days ago

    Wells Fargo Raleigh, United States

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It a ...

  • Cox Communications

    Lead Cloud Engineer

    3 weeks ago

    Cox Communications Raleigh, United States Full time

    About Us: · RapidScale is one of the fastest growing Cloud Computing companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leade ...

  • Cox Communications

    Senior Cloud Engineer

    2 weeks ago

    Cox Communications Raleigh, United States

    Company · Cox Communications, Inc. · Job Family Group · Engineering / Product Development · Job Profile · Sr Cloud Engineer · Management Level · Individual Contributor · Flexible Work Option · Can work remotely anywhere in the specified country · Travel % · No · Work ...

  • Bandwidth

    Senior Cloud Engineer

    4 days ago

    Bandwidth Raleigh, United States

    Job Description · Job DescriptionWho We Are: · Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering ...

  • Cox Communications

    Cloud Engineer II

    4 weeks ago

    Cox Communications Raleigh, United States

    Flexible enough for the SMB and powerful enough for the enterprise, RapidScale, a Cox Business company, is a global managed cloud services provider helping organizations increase IT productivity, improve security, and empower remote workforces. Some organizations partner with Rap ...

  • Cox Communications

    Azure Cloud Engineer

    3 weeks ago

    Cox Communications Raleigh, United States

    The Azure Cloud Implementation Engineer will work as part of a team that provides base implementations for new customer projects. The Azure Cloud Engineer will participate in all the technical efforts to successfully migrate a new customer onto the RapidScale Azure platform. They ...

  • Cox Communications

    Senior Cloud Engineer

    3 weeks ago

    Cox Communications Raleigh, United States

    Job Description · Position Overview · Are you someone with the passion and technical ability to help organizations move to the cloud? Do you want to be part of one of the most significant IT transformational technologies of our time? Do you take pride in guiding a prospect throu ...

  • Cox Communications

    Lead Cloud Engineer

    2 weeks ago

    Cox Communications Raleigh, United States

    About Us:RapidScale is one of the fastest growing Cloud Computing companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader i ...

  • Surya Technologies, Inc.

    Azure Cloud Engineer

    4 days ago

    Surya Technologies, Inc. Raleigh, United States

    Job Description · Job DescriptionSurya is looking for an Azure Cloud Engineer to join our rapidly evolving Global Infrastructure team. This is a key role in cloud operations to support day to day activities of azure cloud. You will be primarily focusing on daily administration ta ...

  • Cox Communications

    Cloud Engineer II

    2 weeks ago

    Cox Communications Raleigh, United States

    Who We Are:RapidScale is one of the fastest growing Cloud Computing companies in the industry. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructur ...

  • Honeywell

    Advanced Cloud Application Engineer

    1 week ago

    Honeywell Raleigh, United States

    Join a team recognized for leadership, innovation and diversity · WHY HONEYWELL · Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity ...

  • Cox Communications

    Cloud Engineer II

    2 days ago

    Cox Communications Raleigh, United States

    Who We Are: · RapidScale is one of the fastest growing Cloud Computing companies in the industry. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastruc ...

  • Cynet Systems

    Network Cloud Engineer

    2 days ago

    Cynet Systems Raleigh, United States

    Job Description: Support on research, design, development and implementation of cloud network architecture and strategy. · Troubleshooting cloud infrastructure issues related to networking and security. · Building highly scalable and highly available solutions deployed on publi ...

  • Intel

    Cloud DbaaS Database Engineer

    3 days ago

    Intel Raleigh, United States

    Job Description · Are you interested in creating database services for an industry-leading developer cloud? The Intel cloud services team within the Software and Advanced Technology Group (SATG) is developing and shaping the way people think about computing by focusing on develo ...

  • TARGAN Inc.

    Azure Cloud Support Engineer

    4 days ago

    TARGAN Inc. Raleigh, United States

    Job Description · Job DescriptionDescription:The Azure Cloud Support Engineer role is a key technical position in a fast-paced, challenging, and positive work environment. TARGAN is developing its data systems platform to support our ongoing R&D efforts and our commercial systems ...

  • Cox Communications

    Senior Cloud Engineer

    3 weeks ago

    Cox Communications Raleigh, United States

    Position Overview · Are you someone with the passion and technical ability to help organizations move to the cloud? Do you want to be part of one of the most significant IT transformational technologies of our time? Do you take pride in guiding a prospect through the ins and outs ...