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    OAG - Child Support | Child Support Officer II-III | - Dallas, United States - CAPPS, Inc.

    CAPPS, Inc.
    CAPPS, Inc. Dallas, United States

    3 weeks ago

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    Description
    Job Description

    REVISED 5/8/2024


    GENERAL DESCRIPTION


    Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

    Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families.

    CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

    Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

    The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits ) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.


    ESSENTIAL POSITION FUNCTIONS
    Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:


    • Conducts detailed in-office investigations to locate parties, verify employment and determine assets
    • Prepares documents relating to legal and administrative actions to establish or enforce child support orders
    • Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
    • Negotiates out-of-court settlements and agreements with parties (CSO II only)
    • Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
    • Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
    • Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
    • Reviews cases to determine if the cases are eligible for closure
    • Attends court to assist legal staff, as needed
    Researches case information on the computer including TXCSES

    Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations

    Assesses child support cases to determine the appropriate case action

    Explains Child Support Program policies, procedures, and regulations to customers

    Responds to customer inquiries and complaints

    Assesses the validity of complaints against the IV-D program with impartiality

    Serves as Notary Public

    Performs related work as assigned

    Maintains relevant knowledge necessary to perform essential job functions

    Attends work regularly in compliance with agreed-upon work schedule

    Ensures security and confidentiality of sensitive and/or protected information

    Complies with all agency policies and procedures, including those pertaining to ethics and integrity

    Qualifications:


    MINIMUM QUALIFICATIONS

    Education:
    Graduation from high school or equivalent

    Education:
    Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

    Skill in interviewing and negotiating

    Skill in using a personal computer for word-processing and data entry/retrieval

    Skill in basic mathematical computations

    Skill in handling multiple tasks, prioritizing, and meeting deadlines

    Skill in effective oral and written communication

    Skill in exercising sound judgment and effective decision making

    Ability to receive and respond positively to constructive feedback

    Ability to work cooperatively with others in a professional office environment

    Ability to provide excellent customer service

    Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

    Ability to arrange for personal transportation for business-related travel

    Ability to work more than 40 hours as needed and in compliance with the FLSA

    Ability to lift and relocate 30 lbs.

    Ability to travel (including overnight travel) up to 5%

    Ability to type 35 words per minute (Typing test required at time of interview)

    CSO III All items listed for a CSO II plus:

    Experience:
    One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist


    PREFERRED QUALIFICATIONS

    Education:
    Graduation from an accredited four-year college or university

    Knowledge:
    Investigative practices and techniques

    Other Language:
    Ability to proficiently read, write, and speak Spanish


    TO APPLY


    To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas.

    A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at


    THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
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