Desktop Support Technician - Atlanta, United States - Generis Tek Inc.

Generis Tek Inc. Atlanta, United States

6 days ago

Description

Desktop Support Technician at Generís Tek

We are looking for a Contract role for Desktop Support Technician to join our client in Atlanta, GA. If you or any of your friends have the skills and experience required, we'd love to hear from you!

Position Detail

Location: Atlanta, GA (Onsite)
Project Duration: 3+ weeks

Job Summary:
A Desktop Support Technician is vital for providing technical assistance to end-users within the organization. They ensure that computer hardware, software, and peripherals are working correctly, allowing employees to perform their tasks efficiently.

This role involves diagnosing and resolving hardware and software issues with desktops, laptops, and other devices. The technician acts as a central point for support, ensuring the smooth operation of IT equipment for maximum productivity. Responsibilities include installation, troubleshooting, maintenance, and upgrades of end-user devices.

Key Responsibilities:

Technical Support: Respond to IT inquiries and troubleshoot desktop, laptop, and printer issues.
Hardware Maintenance: Install and maintain hardware components.
Software Support: Configure software applications and troubleshoot OS issues.
Network Connectivity: Troubleshoot wired and wireless connections.
Remote Assistance: Provide support to off-site employees.
Documentation: Maintain accurate support records and update knowledge base.
Security Compliance: Ensure devices comply with security policies.
Collaboration: Work with IT teams to improve system performance.
Training: Assist with the training of new devices or software.

Qualifications:

Required: Bachelor's or associate's degree in computer science, IT, or related field, and CompTIA A+ certification.
Preferred: Same as required plus three or more years of work experience.

KSA's:

Strong knowledge of desktop operating systems and common software.
Excellent communication and problem-solving skills.
Attention to detail and ability to work independently or as part of a team.
Relevant certifications are advantageous.

About Generís Tek: Generís Tek is a boutique IT/professional staffing agency based in Chicagoland, offering contingent labor & permanent placement services to Fortune 500 clients nationwide. Our focus is on delivering long-term value and building lasting relationships with clients, consultants, and employees. We aim to be your most trusted business partner.

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