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    Employee Relations Specialist - Torrance, United States - Lovisa

    Lovisa
    Lovisa Torrance, United States

    3 weeks ago

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    Description

    Responsibilities:

    1. Employee Relations:
    • Serve as a primary point of contact for employees, managers, and HR teams regarding employee relations matters.
    • Implement employee relations strategies and initiatives to maintain a positive work environment and enhance employee engagement.
    • Provide guidance and support to managers and employees on a wide range of employee relations matters, including performance management, conflict resolution, and disciplinary actions.
    • Conduct investigations into employee complaints, grievances, or conflicts, and recommend appropriate resolutions in line with company policies and legal requirements.
    • Collaborate with State Managers and other stakeholders to proactively identify and address potential employee relations issues.
    1. Policies and Procedures:
    • Update HR policies, procedures, and guidelines related to employee relations and performance management.
    • Ensure compliance with relevant employment laws, regulations, and best practices in all employee relations and learning & development activities.
    • Stay abreast of industry trends and best practices in employee relations and learning and development to continuously enhance programs and initiatives.
    1. HR Administration:
    • Collaborate with external vendors, consultants, and subject matter experts to leverage external expertise and resources when needed.
    • Experience with HRIS or Talent Administration platform.
    Skills and abilities
    • Active Listening: Paying full attention to what employees are saying, showing empathy, and responding appropriately.
    • Sound Judgment: Understanding all aspects of a given situation to provide the best result, backed by proper documentation and procedure.
    • Clarity: Clearly articulating ideas, instructions, and expectations to avoid confusion or misunderstanding.
    • Feedback Delivery: Providing constructive feedback in a respectful and timely manner, focusing on behaviors rather than personal attributes.
    • Conflict Resolution: Mediating conflicts and disputes among employees diplomatically and impartially.
    • Empathy: Understanding and acknowledging the feelings and perspectives of employees, especially during challenging situations.
    • Nonverbal Communication: Being mindful of body language, facial expressions, and tone of voice to convey sincerity and approachability.
    • Openness: Encouraging open dialogue and creating an environment where employees feel comfortable expressing their opinions and concerns.
    • Cultural Sensitivity: Respecting cultural differences and adapting communication practices accordingly in a diverse workforce.
    • Conflict Prevention: Proactively addressing potential conflicts by fostering a culture of trust, collaboration, and mutual respect.
    • Respect: Treating employees with respect and dignity, regardless of their position or background.
    • Demonstrated ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
    • Knowledge of employment laws, regulations, and best practices related to employee relations.
    • Ability to handle sensitive and confidential information with professionalism and integrity.
    Qualifications:
    • Bachelor's degree in human resources, organizational psychology, or a related field (master's degree preferred).
    • Minimum of 3 years combined experience in employee relations or related field.
    • Professional certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are a plus.
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