Jobs
>
Los Angeles

    Customer Success Solutions Specialist - Los Angeles, United States - TELUS Agriculture & Consumer Goods

    TELUS Agriculture & Consumer Goods
    TELUS Agriculture & Consumer Goods Los Angeles, United States

    2 weeks ago

    Default job background
    Description
    TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
    Our team members include people like you enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

    Here's the impact you will make and what we will accomplish togetherTELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes.

    To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment.

    We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

    We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies.

    Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

    The Customer Success Solutions Specialist will serve on a team of individuals representing the virtual, customer-facing points-of-contact for our customers and their customers.

    The Customer Success Solutions team provides outstanding customer support for a range of outsourced operational services tailored to key Agribusiness clients and their customers.

    Our primary goal is to deliver exceptional service while meeting and/or exceeding SLAs, guaranteeing a positive experience at each touchpoint throughout the customer journey.

    Here's HowGain a thorough understanding of our customers' business, products and/or programsAct as our customers' representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely mannerHandle and document all inbound and outbound calls, emails and support cases from our clients and their customers assisting with systems and program related supportMeet and/or exceed SLAs outlined in client contracts and internal KPIsIdentify opportunities for efficiency gains and additional support during lower call and email volume periodsDocument and report system issues via a case management system for resolution with appropriate technical resourcesMerchandise customer Voice of Customer (VOC) with leadership to share with internal and/or key customer stakeholdersParticipate in cross-training/L&D and training new team members as neededCollaborate with leadership to prepare and ensure adherence to best practicesProvide feedback through Quality Assurance (QA) testing of new system functionalityWhat you bring to this roleCollege degree, preferably in Agriculture, Business Management and/or CommunicationDemonstrated experience in customer service, managing a high volume of phone and email interactions (comprising at least 90-95% of daily tasks)


    Exhibit strong attention to detail and a sense of urgency in addressing customer inquiries and concernsUphold a high level of professionalism and a dedicated commitment to meeting customer needsAdept and comfortable navigating multiple web-based systems simultaneouslyExceptional interpersonal, written, verbal, and telephone communication skills, with fluency in English.

    Ability to operate effectively under tight timelines within collaborative team environments.

    Proven adaptability and success in thriving within dynamic and evolving work settingsDemonstrated ability to perform well in a fast-paced and occasionally demanding work environmentProficient with Google Suite and SalesforceExperience using AWS Connect preferredThis position requires a 40-hour work week.

    Business hours are based on business needs and may change seasonally dependent on call and email case volume to support our customers' businesses.

    You must be able to work a flexible 40-hour shift to support workload including late evenings (until 8:00 pm EST Monday through Friday), potentially two (2) Saturdays each year as well as the day after Thanksgiving.


    Physical Requirements:
    Prolonged periods of sitting at a desk and working on a computer.
    Must be able to lift up to 15 pounds at times.
    Job InformationLocation
    • RemoteEmployment Type
    • Full TimeCareer Stream Level
    • S3The US base salary range for this position is: $45 56.
    5k USD. Our salary ranges are determined by role, level and location.

    Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held.

    All candidates are encouraged to apply.

    Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

    In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

    Everyone belongs at TELUS Agriculture & Consumer Goods.

    It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion for enabling remarkable human outcomes?Together, let's make the future friendly.
    AccessibilityTELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
    We offer accommodation for applicants with disabilities, as required, during the recruitment process#J-18808-Ljbffr
  • disguise

    Technical Solutions Specialist

    3 weeks ago

    disguise Los Angeles, United States

    Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate even ...

  • Bryant Staffing Solutions

    Customer Solution Center Audit Readiness Specialist

    1 week ago

    Bryant Staffing Solutions Los Angeles, United States

    **Title:**:Customer Solution Center Audit Readiness Specialist II · **Status**: Full-Time, Hybrid · **Location:**:Los Angeles, California · **Salary**: $88,854 - $115,509 · **Bonus**: 4% incentive bonus and merit increase yearly · **Sponsorship**: No visa sponsorships are support ...

  • Sharp Electronics Corp.

    Technology Solutions Specialist

    2 weeks ago

    Sharp Electronics Corp. Santa Fe Springs, United States

    Overview: · **Responsibilities**: · - Core responsibility is to achieve sales quota objectives via direct involvement/leadership in all phases of the technology sales cycle - including client needs analysis/assessment, solution development/presentation/proposal, and facilitation ...

  • Tik Tok

    Global Client Solutions Specialist

    3 weeks ago

    Tik Tok Los Angeles, United States

    Responsibilities · About UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCr ...

  • TELUS Agriculture & Consumer Goods

    Customer Success Solutions Specialist

    3 weeks ago

    TELUS Agriculture & Consumer Goods Los Angeles, United States

    TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solut ...

  • PNC

    Client Solution Specialist Sr

    3 weeks ago

    PNC Los Angeles, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...

  • Disguise

    Technical Solutions Specialist – AMER

    2 weeks ago

    Disguise Los Angeles, United States Full time

    · Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate e ...

  • Avantiico

    Dynamics 365 Presales Solution Specialist

    1 week ago

    Avantiico Los Angeles, United States

    The Role · Avantiico is looking for a highly motivated and experienced Dynamics 365 ERP Presales Solution Specialist who possesses deep knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management. In this role, you will own requirement calls and product demo deliverie ...

  • Amazon

    Senior GenAI Specialist Solutions Architect

    1 week ago

    Amazon Los Angeles, CA, United States

    Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? In this role, you will help some of our largest customers build and deploy GenAI enabled applications using Amazon Bedrock and SageMaker, fine tune and build Generative AI models, and help ent ...

  • ITC WORLDWIDE

    dynamic 365 solution sales specialist

    2 weeks ago

    ITC WORLDWIDE Los Angeles, United States Full time

    ITC Technologies is accelerating growth in commercial cloud sales. The mission of Dynamics 365 Solution Sales Specialist is to help customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transf ...

  • Keylent Inc

    Solution Architect/ Associate Tech Specialist

    1 week ago

    Keylent Inc Los Angeles, CA, United States

    Solution Architect/ Associate Tech Specialist TECHM-JOB-23154 · Contract · Location: Irvine, CA · Skill: ASP.NET MVC · Experience: 10+ years · Solution Architect/ Tech Lead Solution architect/ Tech lead's primary responsibility is to design and develop a strategic API based middl ...

  • L.A. Care Health Plan

    Customer Solution Center Appeals and Grievances Specialist II

    2 weeks ago

    L.A. Care Health Plan Los Angeles, United States

    The Customer Solution Center Appeals and Grievances (A&G) Specialist II will receive, investigate and resolve member and provider complaints and appeals exercising strong independent judgment. This position will provide resolution of complaints in co Solution, Appeals, Specialist ...

  • Medtronic

    Senior EP Mapping Specialist, Cardiac Ablation Solution

    1 week ago

    Medtronic Los Angeles, United States

    **Bring your talents to a leader in medical technology and healthcare solutions.** **Rooted in our long history of mission-driven innovation, our medical technologies** **open doors.** **We support your growth with the training, mentorship, and guidance you need to own your futur ...

  • Medtronic Inc.

    Senior EP Mapping Specialist, Cardiac Ablation Solution

    1 week ago

    Medtronic Inc. Los Angeles, United States

    Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Joi ...

  • Health Career Associates

    Customer Solution Center Appeals and Grievances Training Specialist

    1 week ago

    Health Career Associates Los Angeles, United States

    Customer Solution Center Appeals and Grievances Training Specialist · Position will be Hybrid - will be conducting combination WebEx and in near future Onsite Trainings. Person must be flexible. Person will need to be working in state remote when working from home.Job Summary · T ...

  • AMMEGA

    Customer Solution Specialist

    3 weeks ago

    AMMEGA Bell Gardens, United States

    Customer Solution Specialist · About the Position · The Customer Solution Specialist performs quoting and order management functions to maintain business and further assist in generating sales growth. The incumbent will work cooperatively with peers, Inside and Outside Sales, a ...

  • L.A. Care Health Plan

    Customer Solution Center Appeals and Grievances Training Specialist II

    2 weeks ago

    L.A. Care Health Plan Los Angeles, United States

    Customer Solution Center Appeals and Grievances Training Specialist II · Job Category: Customer Service · Department: CSC Appeals & Grievances · Location: · Los Angeles, CA, US, 90017 · Position Type: Full Time · Requisition ID: 9802 · Salary Range: $77, Min.) - $100, Mid.) - $12 ...

  • L.A. Care Health Plan

    Customer Solution Center Appeals and Grievances Specialist II

    1 week ago

    L.A. Care Health Plan Los Angeles, United States

    Salary Range: $60, Min.) - $75, Mid.) - $91, Max.) · Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated ...

  • L.A. Care Health Plan

    Customer Solution Center Appeals and Grievances Training Specialist II

    3 weeks ago

    L.A. Care Health Plan Los Angeles, United States

    Press Tab to Move to Skip to Content Link · Job Category: · Customer Service · Location: · Los Angeles, CA, US, 90017 · Position Type: · Full Time · Requisition ID: · 9802 · Salary Range: · $77, Min.) - $94, Mid.) - $123, Max.) · Established in 1997, L.A. Care Health Plan i ...

  • Scout

    Customer Solution Center Appeals and Grievances Training Specialist II

    1 week ago

    Scout Los Angeles, United States

    Job Description · Job DescriptionJob description · Job SummaryThe Customer Solutions Center Appeals and Grievances (A&G) Training Specialist II is primarily responsible for the overall training strategy across the department. This position designs and conducts training programs u ...