Admission and Enrollment Specialist I - Arlington, United States - Kent, Campa and Kate Inc.

Description

Job Description

Admission and Enrollment Specialist I - Arlington, VA

Background:

Kent, Campa and Kate Incorporated (KCK) is a federal contracting company that provides professional services to Government Agencies. We are currently seeking candidates for a full-time Admission and Enrollment Specialist I position in Arlington, VA supporting the Foreign Service Institute (FSI).

Position Summary:
The Admission and Enrollment Specialist I position supports the The Office of the Registrar (FSI/EX/REG) at the Foreign Service Institute. The REG Office:

1. Establishes and enforces the enrollment and admissions policies and procedures covering State and customer agencies, and directs and coordinates activities to authorize and process all enrollments of personnel and eligible family members of the Department of State and other agencies and groups to FSI training;
2. Serves as the clearinghouse for all enrollments into external training (including conferences, seminars and workshops) for State Department personnel;
3. Operates and maintains a computer-based enrollment and training registration system that serves as the Department's corporate database for training;
4. Serves as the principal distance learning coordinator for the Department of State;
5. Provides and/or facilitates services to support students who are in FSI training;
6. Develops the annual Schedule of Courses and processes annual reports of training;
7. Issues official transcripts, as requested, to students (current and former), colleges, universities and others related to training completed at FSI;
8. Provides department student travel services; and
9. Administers payroll and long-term student time and attendance services.

Required Qualifications:

• Experience: Bachelor's degree and a minimum of 3 years professional office experience OR 2 years as a Program Assistant II supporting the Foreign Service Institute.
• Active Secret Security Clearance.
• Proficient use of office equipment, laptop, MS Office, and Google products.
• Basic knowledge of workflow systems such as ServiceNow, Peoplesoft, Salesforce, etc.

Preferred Qualifications:

• Salesforce Experience to include: Approval Process Workflow, System navigation, Customer service ticketing.
• Work experience in an educational or training institute.

Duties and responsibilities (including but not limited to):

• Manage electronic, virtual, telephone, and in-person communication to students, training officers, human resource officers, and other stakeholders to achieve timely contact and enrollment.
• Communicate course and/or records status to students and staff to ensure understanding.
• Advise students on educational opportunities, program eligibility requirements, academic policy, admission process, enrollment process, class attendance, transcript options, and crediting policies.
• Ensure students are aware of deadlines, application procedures, and tuition requirements.
• Review customer inquiries and refer customers to appropriate institutional resources, e.g. directions to general campus locations, IT assistance, human resources, cafeteria, parking, childcare applications, lost and found, other general services, disability resources and reasonable accommodations, badging assistance, and other campus services.
• Obtain and retain information needed to provide accurate responses to customers.
• Assess basic student concerns, resolve discrepancies, and elevate difficult cases to team lead for assistance.
• Establish positive and effective communication channels with FSI components to assist with student inquiries, general course offerings, and course offering closeout.

• Accurately enter and maintain information in the Student Information System, which is the official training record of the Department that populates numerous Department databases.
• Interpret and articulate guidance; review documentation for the purpose of making admissions, enrollment, and tuition decisions according to policies and procedures.
• Using the Student Information System, technically review applications, including verifying eligibility, managing student admission, completion of required fields, enrollment into the necessary course required for a student's assignment, track completions, and generate transcripts.
• Conduct reviews of pending actions related to the components, ensuring seamless course closeout procedures, as required.
• Notify team lead when there are situations of course offering cancellations, student completions, or no-show where tuition reimbursement may be required.
• Exercise discretion in handling confidential and personnel-sensitive information, adhering to the Department of State's protocols for Personal Identifiable Information (PII) identification and distribution.
• Develop and update reference materials and work instructions.
• Work with oversight for most customer service cases. Manage assigned tasks in accordance with approved internal processes.

• Execute data entry across diverse applications, encompassing proprietary and nonproprietary tools like MS Office products, Google products, Cornerstone OnDemand, Skillsoft, Salesforce, Peoplesoft, and ServiceNow.
• Provide Tier 1 technical support to students and staff. Assist customers remotely to navigate an electronic process, website, or other technical challenge. Enter and manage customer service inquiries and tickets via Service Now, Microsoft, or Salesforce technology.
• Efficiently operate and assist customers with operating a computer, connection to WIFI, logging into a Google Meet, displaying digital signage, using a copier and scanner, along with other standard office equipment

• Encourage positive and professional relationships with colleagues and larger workplace.
• Demonstrate proficiency in collaborative teamwork as well as independent task management following approved internal procedures.
• Proactively seek professional development opportunities to increase knowledge, skills, and abilities to include Salesforce Training Badges.

Application Notes:

• Please provide a resume to include the duties and responsibilities performed for each previously held position.
• Please provide three (3) professional references on your resume.
• Applicant must currently be authorized to work in the United States on a full-time basis and be a U.S. citizen.

Kent, Campa and Kate Incorporated (KCK) is an equal opportunity employer. KCK does not discriminate against employees and applicants on the basis of race, color, religion, sex, ancestry, national origin, gender, sexual orientation, marital status, age, disability, gender identity, results of genetic testing, veteran status, or any other status protected by federal, state, and local law.

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