Support Specialist - Springfield, United States - American National

American National Springfield, United States

2 weeks ago

Description

Support Specialist

American National is hiring a Support Specialist to support our Property & Casualty Auto Claims Department.

In this role you will work closely with our Claims staff to assist in the daily operations of the department.

What You'll Do

Process daily outgoing correspondence produced by a particular department or role
Review all correspondence for accuracy, attaching proper forms, and prepare for mailing and pickup
Order and maintain adequate inventory of department supplies/forms, as needed; and do so by accessing the company online ordering website and following the approved corporate process
Generate and distribute daily, weekly, and/or monthly departmental reports, as needed
Distribute after hours voicemails and emails received in Outlook each morning to ensure timely callback and/or responses to customers
Input data into spreadsheets and produce statistical reports required by management, and type letters from correspondence
Compose letters and spreadsheets
Maintain knowledge of departmental procedures and insurance administration
Use an external platform daily to distribute and respond to daily activities

What You'll Need

One year work experience in a customer-oriented business setting, managing multiple tasks, adhering to deadlines, utilizing available resources, and accomplishing goals
Must be proficient in Microsoft Excel, PowerPoint, and Word
Ability to effectively manage time and work independently
Comfortable managing phone conversations
Passion to provide the highest quality of customer service
Effective and organized multi-tasker, with the ability to adapt
Excellent written and verbal communication skills
High attention to detail and follow-up
Ability to navigate various computer programs (Microsoft Office and internal systems)

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays.

We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.

With focus on our organization's values and cultural richness:

Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position.

It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply.

You may be just the right candidate for this position or other opportunities at American National.

American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

Learn more about our company, by following us on social media:
LinkedIn, Facebook, Instagram

American National is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories.

American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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JOIN OUR TALENT COMMUNITY
"If you believe you can make a difference in the lives of our clients, if you're willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. " - James Pozzi, Former President and CEO.

Nearest Major Market:
Springfield

Job Segment:
Claims, Social Media, Bank, Banking, Insurance, Marketing, Finance

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