Time Support Specialist - Springfield, United States - isolved

isolved Springfield, United States

2 weeks ago

Description

Time Support Specialist

Summary/objective

The Time Support Specialist provides technical support for all isolved time solutions and quality customer service for clients. A Time Support Specialist works in a Team environment to answer questions and provide solutions in a timely and professional manner.

Core Job Duties

Maintains a high rate of client retention through superior customer service, assisting client base with all components related to time products

Handles a high volume of telephone and email correspondence

Advises clients on how to fully utilize the time/HCM platforms

Troubleshoot problems with client hardware and software

Ensures clients are aware of enhancements to the time/HCM platform and new products and services

Maintain accurate customer files and communication logs

Other projects as assigned

Job Complexity

As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

Interaction

Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Supervision

Acts independently to determine methods and procedures on new assignments. Exercises initiative and judgement in completing recurring assignments.

Experience

Typically requires a minimum of 2+ years of related experience.

Minimum Qualifications

3-5 years' experience in Customer Service/Support

Excellent time management skills and the ability to prioritize projects without leaving the customer at risk

Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)

Ability to maintain a positive attitude under challenging circumstances

Clear communication skills and the ability to instruct clients with both verbal and written instructions

Knowledge of computer networking and troubleshooting is a plus

Excellent interpersonal skills

Additional Preferred Qualifications

Bachelor's Degree

FPC, CPP, and/or SHRM certifications strongly preferred

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift at least 7 pounds.

Travel Required

Yes, may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Nonexempt

Location

Any

Internal Job Title

Time Support Specialist

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk.

Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings.

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