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Student Support Specialist
2 weeks ago
Baystate Academy Charter Public School Springfield, United StatesThe job of Student Support Specialist is done for the purposes of providing secretarial and administrative support to assigned administrative personnel; coordinating and monitoring special education records, files, meetings, testing, activities, and reporting; and providing infor ...
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Paving Support Specialist
1 week ago
WGL Springfield, United StatesJob Description · WGL - Paving Support Specialist · What You'll Do: · - Serve as the focal leader for system operations (Above Ground, Below Ground, and Field Services), addressing regulator inquiries and potential violations. Identify compliance requirements and risks, establish ...
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Support Specialist for Active
2 weeks ago
Pathlight Group Springfield, United StatesWould you like to make a difference in someone's life? Do you enjoy creative thinking and supporting others around their home and in community settings? With this assignment, you would be greatly helping two individuals You will develop a close working relationship with a primary ...
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Technical Support Specialist
1 week ago
Mental Health Association Inc Springfield, United StatesThe Mental Health Assocation is hiring immediately for a Technical Support Specialist. · Join Our Team as a Technical Support Specialist · Are you passionate about technology and helping others navigate the digital landscape? Do you have a knack for problem-solving and a love for ...
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Mental Health Support Specialist
1 week ago
BEHAVIORAL HEALTH NETWORK, INC. Springfield, United States**Share your commitment to individual empowerment and growth, human rights, and community integration** · Join our team of competent and compassionate professionals as a Support Specialist in the Program for Assertive Community Treatment (PACT) at Behavioral Health Network · **Yo ...
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Mental Health Support Specialist
3 weeks ago
BEHAVIORAL HEALTH NETWORK, INC. Springfield, United States**Share your commitment to individual empowerment and growth, human rights, and community integration** · Join our team of competent and compassionate professionals as a Support Specialist in the Program for Assertive Community Treatment (PACT) at Behavioral Health Network Per Di ...
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Program Support and Data Entry Specialist
2 weeks ago
Mental Health Association in New Jersey, Inc. Springfield, United StatesThe **Program Support and Data Entry Specialist** will report directly to the Director of Union County Intensive Family Support Services (IFSS) Program and the MHANJ Program Specialist. This position will encompass roles and responsibilities deemed appropriate by same noted above ...
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Junior Imagery Analysis Support Specialist
2 weeks ago
Thomas & Herbert Consulting LLC Springfield, United States**Junior Imagery Analysis Support Specialist** · **Position Requirement**: · **- MUST BE A US CITIZEN** · **- ACTIVE TS/SCI CLEARANCE REQUIRED** · **- EXPERIENCE WITH PERFORMING THIS ROLE AT THE NATIONAL GEOSPATIAL INTELLIGENCE AGENCY REQUIRED** · **Skills and Experience (require ...
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IT Support Specialist
5 days ago
Volt Springfield, United StatesThis job was posted by : For more information, please see: Volt is immediately hiring an IT Support Specialist · , for a Remote opportunity with client located in Bellevue, WA. · Seeking a highly capable and motivated support specialist to help support our internally-developed/ ...
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IT Support Specialist
1 week ago
Phoenix Home Care & Hospice Springfield, United StatesPosition Overview · We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support an ...
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IT Support Specialist
1 week ago
Phoenix Home Care and Hospice Springfield, United StatesJob Description · Job DescriptionPosition Overview · We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters ...
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IT Support Specialist
3 weeks ago
KBR Springfield, United States Full timeTitle: · IT Support SpecialistKBR is seeking a IT Support Specialist to support government customers in the Washington Metropolitan Area. The IT Support Specialist provides a highly responsive IT point of contact for all customer test workstation and infrastructure needs. This ro ...
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Clinic Support Specialist
2 weeks ago
CoxHealth Springfield, United States Full timeSummary · 5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek · Robust, fully customizable benefits package including Medical/Vision/Dental and more No cost eCare ...
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GIS Support Specialist
1 day ago
State of Illinois Springfield, United StatesGeographic Info Specialist I Agency : Department of Innovation and Technology Posting Date: 05/28/2024 Closing Date/ Time: 06/10/2024 Salary: Anticipated Starting Salary (Effective 7/1/24) $6,004/month; Full Range $6,004-$8,678/month Job Type: Salari Support Specialist, Specialis ...
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Family Support Specialist
6 days ago
One Hope United Springfield, United States** Family Support Specialist** · **Job Category****:** Case Management **Requisition Number****:** FAMIL004145 Showing 1 location **Job Details** · **Description** · The Family Support Specialist works cooperatively with other agencies, caseworkers, and family aid specialists ...
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Family Support Specialist
1 week ago
One Hope United Springfield, United States** Family Support Specialist - Springfield, IL** · **Job Category****:** Case Management **Requisition Number****:** FAMIL004145 Showing 1 location **Job Details** · **Description** · **In the spirit of caring for one another and our community, please note that upon accepting ...
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Vocational Support Specialist
2 weeks ago
Burrell Behavioral Health Springfield, United States Part timeJob Description: · Job Title: Vocational Support Specialist · Location: Springfield, Missouri · Department: Supported Living & Employment Services · Employment Type: Part-Time · Job Summary:Passionate about vocational rehabilitation and eager to make a significant impact in ...
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Customer Support Specialist
2 weeks ago
Komline-Fluid Quip Springfield, United StatesJob Description · Job DescriptionKomline-FluidQuip is seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive exceptional support and ass ...
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Business Support Specialist
5 days ago
Volt Springfield, United StatesThis job was posted by : For more information, please see: You deserve the job you love · Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. · As a Business Support Specialist you will: · You will join a successful team of Remote Technical Suppo ...
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User Support Specialist
3 weeks ago
Drury University Springfield, United StatesJob Title: User Support Specialist Division: University Operations & Services · Department: Technology Services Schedule: Regular, FT, 12m, hours may vary · Supervisor: VP of Technology Services IPEDS Classification: 15 · FLSA Classification: Exempt · Job Summary: · Provides ...
Client Support Specialist - Springfield, United States - Assurant
Description
The Client Support Associate is responsible for assisting customers with technical and product support needs by helping to diagnose and solve technical problems. Primary responsibilities are answering client questions via phone calls or email. The Client Support Associate makes an essential contribution to client satisfaction by providing prompt, efficient and courteous service to callers.
**Key Responsibilities:**
Provide specific information regarding the services, products or materials offered
Assist customers with computer issues and provide troubleshooting information
Report and analyze customer information and needs
Issue billing details and open and close customer accounts
Manage and respond to client queries and inform customers of issue resolution
Coordinate with other departments to resolve client issues
Monitor, report, and escalate status of workflow timelines
Contribute to revenue through client retention and by providing excellent customer support
Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integrations between vendors, and oversite for technical integrations between systems.)
Communicate directly with clients regarding the status of projects and provide answers to client requests/questions
Update the client on current issues for additional information
Raise high priority/escalation items to management to ensure task are completed promptly
Work closely with the Support team to investigate and resolve issues
Add other duties as assigned
**Basic Qualifications:**
High school diploma or GED
A minimum of 3 years of customer service experience in a call center environment
**Other qualifications:**
Intermediate Microsoft Office skills
Experience using a CRM system
Exceptional ability to solve problems, take a broad perspective, and influence others
Ability to quickly build rapport and to develop long-term relationships with clients and other team members
Extremely high-level escalation management and mature judgment skills
Energy, enthusiasm, and flexibility to use problem-solving skills in a growing and challenging environment
Excellent verbal and written communication skills
Excellent organizational skills and ability to multi-task
Strong project and program management skills
Strategic Thinking
Ability to maintain calm under pressure
Initiative and resourcefulness
**Preferred qualifications:**
Some college
Salesforce experience
Work remotely temporarily due COVID 19
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