- Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
- Understand and explain technical and procedural concepts to both technical and non-technical audiences.
- Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
- Provide timely updates, both written and verbal to our customers, internal teams, and partners.
- Punctual and reliable attendance.
- Other duties as assigned.
- Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Customer-focused and collaborative mindset with a passion for delivering exceptional service.
- Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
- Ability to work independently and collaboratively within a team environment.
- Must have at least one of the following:
- A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
- A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
- Windows server management / patching experience.
- Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
- You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
- A+
- CCNA or Equivalent
- ITIL foundation or higher
- Microsoft/CompTIA
- Azure Infrastructure
- Similar technical or customer service certification
- 5%
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 6 days ago
Park Place Technologies Westborough, United StatesTechnical Support Engineer - Level 1In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resol ...
-
Support Engineer
Found in: Lensa US 4 C2 - 8 hours ago
Diverse Lynx Cambridge, United StatesDigital : Oracle Hospitality Opera Professional Cloud, Digital : EAS : Oracle Cloud Infrastructure · Lab Computing Support Engineer · Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any ...
-
Senior IT Support Engineer
Found in: Lensa US 4 C2 - 6 days ago
Machado Worcester, United StatesJob Description · Job Description · IMMEDIATE POSITION AVAILABLE · Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting Reactive Support Technicians w ...
-
Senior IT Support Engineer
Found in: Lensa US 4 C2 - 16 hours ago
Machado Consulting Worcester, United StatesJob Description · Job Description Salary: Negotiable · IMMEDIATE POSITION AVAILABLE · Reactive Support Engineer · Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or ema ...
-
IT Support Engineer
Found in: J-Vers US C2 - 5 days ago
Merge IT Billerica, United States ContractOur enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. Please see below for full details- · *Job Notes:* · -6+ month contract / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Billerica, MA · -Hours: ...
-
IT Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
United Electronic Industries Norwood, United StatesUnited Electronic Industries (UEI) · , a rapidly growing manufacturer of computer-based data acquisition and control products headquartered in Norwood, MA, has an immediate opening for an experienced · IT Support Engineer. · In this on-site role, you will support the Company's ...
-
IT Support Engineer
Found in: Careerbuilder One Red US C2 - 3 days ago
Merge IT Billerica, MA, United States TemporaryOur enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. Please see below for full details-*Job Notes:* · -6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Billerica, MA -Hours: 8am - 5pm ...
-
IT Support Engineer
Found in: Careerbuilder One Red US C2 - 3 days ago
Merge IT Billerica, United StatesOur enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. Please see below for full details- · *Job Notes:* · -6+ month contract / extendable and perm possible with good performance. · -ASAP start date · -Onsite in Billerica, MA · -Hours: ...
-
Senior IT Support Engineer
Found in: ZipRecruiter Test10S US C2 - 4 days ago
Machado Consulting Worcester, United StatesJob Description · Job DescriptionSalary: Negotiable · IMMEDIATE POSITION AVAILABLE · Reactive Support Engineer · Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email ...
-
Support Engineer
Found in: ZipRecruiter Test10S US C2 - 4 days ago
KoboToolbox Cambridge, United StatesJob Description · Job DescriptionLocation: Remote · Availability: 35-40 hours per week · Working hours: Non-US East business hours · Reporting to: DevOps Lead · KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position o ...
-
Desktop Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Diverse Lynx Framingham, United StatesJob Title: Desktop Support Engineer · Location: Framingham, MA (onsite from Day 1) · Duration: Fulltime/Permanent · Experienced Required: 10+ Years · Job Description: Onsite End user support based on tickets received in ITSM tools. · Provisioning of onboarding new users wi ...
-
Desktop Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Diverse Lynx Framingham, United StatesRole: Desktop Support Engineer · Location: Framingham, MA - Onsite · Type: Fulltime / Permanent · Job description:Onsite End user support based on tickets received in ITSM tools. · Provisioning of onboarding new users with all required access and configured hardware. · Support ...
-
IT Support Engineer
Found in: beBee S2 US - 2 weeks ago
Page Mechanical Group Inc Boston, United StatesJOB TITLE: IT Support Engineer - Onsite SupportThe IT Support Engineer - Onsite Support is responsible for delivering comprehensive IT support services to end-users within the organization.Minimum of 3 to 5 years' experience as an IT Support Engineer or in a similar role, with a ...
-
Desktop Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Diverse Lynx Framingham, United StatesJob Title:Desktop Support EngineerLocation: Framingham, MA (onsite from Day 1)Duration: Fulltime/PermanentExperienced Required: 10+ YearsJob Description:Onsite End user support based on tickets received in ITSM tools.Provisioning of onboarding new users with all required access a ...
-
Desktop Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Tata Consultancy Services Framingham, United StatesOnsite End user support based on tickets received in ITSM tools. · Provisioning of onboarding new users with all required access and configured hardware · Support remote users with their request and incident and configure and ship the hardware assets. · Perform remote troubles ...
-
Customer Support Engineer
Found in: Appcast Linkedin GBL C2 - 2 days ago
TransPerfect Legal Maynard, United StatesPosition Title · Customer Support Engineer – Weekend Support · Home Department · TransPerfect Legal Solutions · Supervisor · Director, Customer Support · Business Unit · Digital Reef · Supervising · N/Z · Location · Maynard, MA · OVERVIEW · Digital Reef is a small, fast paced and ...
-
Customer Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
TransPerfect Maynard, United StatesJob Description · Job Description · Position Title · Customer Support Engineer – Weekend Support · Home Department · Position Title · Customer Support Engineer – Weekend Support · Home Department · TransPerfect Legal Solutions · Supervisor · Director, Customer Support · Busines ...
-
Customer Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
TransPerfect Maynard, United StatesCustomer Support Engineer page is loaded · Customer Support Engineer · Apply locations US-Maynard, MA time type Full time posted on Posted 14 Days Ago job requisition id R TransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important t ...
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Thrive Networks Winchester, United StatesWill work from Woburn office 3x per weekAbout Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-ce ...
-
Customer Support Engineer
Found in: ZipRecruiter Standard US C2 - 1 day ago
TransPerfect Maynard, United StatesJob Description · Job DescriptionPosition Title · Customer Support Engineer – Weekend Support · Home Department · Position Title · Customer Support Engineer – Weekend Support · Home Department · TransPerfect Legal Solutions · Supervisor · Director, Customer Support · Business Uni ...
Technical Support Engineer - Westborough, United States - Park Place Technologies
Description
Technical Support Engineer - Level 1In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Collaboration skills are important as you will work closely with our internal teams and partners, if required, to identify problems, follow procedures, and resolve them promptly.
Responsibilities:
Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)