- Onsite End user support based on tickets received in ITSM tools.
- Provisioning of onboarding new users with all required access and configured hardware.
- Support remote users with their request and incident and configure and ship the hardware assets.
- Perform remote troubleshooting for users working remotely.
- Install and configure end points assets for provisioning.
- Support printer issues across the campus
•Providing desk side assistance based on user request. - Providing white glove support for executives
•Manage the hardware repairs and inventory management. - Manage data cleanup before disposal of assets.
•Co-ordinate with disposal company for assets disposals. - Provide smart hand support for Network and server devices.
- Should be able to travel (Drive down) to remote locations when necessary.
- Provide support for conferencing solutions and events.
- Co-ordination with multiple stake holders / Third party
- Vendors for break-fix.
- Flexibility to work in shifts for 24x7 support.
- Must be able to lead the critical outage calls.
- Create the Standard Operating Procedure and update
• - Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades.
- 10-12 year experience .
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Desktop Support Engineer - Framingham, United States - Diverse Lynx
Description
Role: Desktop Support EngineerLocation: Framingham, MA - Onsite
Type: Fulltime / Permanent
Job description: