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Framingham

    Xstore Oracle Application support engineer - Framingham, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Framingham, United States

    2 weeks ago

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    Description

    Job Description:

    Xstore Oracle Application support engineer needs 8+ years of IT experience implementing different Oracle products (required)

    Xstore Oracle Application support engineer requires:

    Bachelor's Degree in IT or equivalent work experience
    - 8+ years of IT experience implementing different Oracle products (required)
    - 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item)
    - 5+ of experience on Oracle Weblogic server (required)
    - Solid understanding about Oracle Database 12c/19c/21c (required)
    - 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)
    - 2+ years of experience using enterprise software development (preferably Java) (plus)
    - Java software design and/or development (plus)
    - Functional and technical knowledge of Xstore suite version V17 to V21
    - Hands-on experience in planning, testing, and executing upgrades and patches
    - Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)

    Xstore Oracle Application support engineer duties:

    • Manage day to day activities such as incidents, problem tickets and change management
    • Escalate the incidents to leads if you see that issue is not getting attention
    • Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways
    • Partner with our third-party support vendor to ensure system stability
    • Manage the upgrade process to newest version of the software
    • Provide customer service to internal and external guests to ensure consistent experience
    • Documenting any new issues as the SOPs for the support teams
    • Escalate issues in line with company processes to ensure customer demands are met
    Company Description:
    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job
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