Desktop Support Engineer - Framingham, United States - Tata Consultancy Services

Description

• Onsite End user support based on tickets received in ITSM tools.
• Provisioning of onboarding new users with all required access and configured hardware
• Support remote users with their request and incident and configure and ship the hardware assets.
• Perform remote troubleshooting for users working remotely.
• Install and configure end points assets for provisioning.
• Support printer issues across the campus
• Providing desk side assistance based on user request.
• Providing white glove support for executives
• Manage the hardware repairs and inventory management.
• Manage data cleanup before disposal of assets.
• Co-ordinate with disposal company for assets disposals.
• Provide smart hand support for Network and server devices.
• Should be able to travel (Drive down) to remote locations when necessary.
• Provide support for conferencing solutions and events.
• Co-ordination with multiple stake holders / Third party Vendors for break-fix.
• Flexibility to work in shifts for 24x7 support.
• Must be able to lead the critical outage calls.
• Create the Standard Operating Procedure and update the
• Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades.