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    Specialist-Client Implementation - Philadelphia, United States - Shoes For Crews

    Shoes For Crews
    Shoes For Crews Philadelphia, United States

    4 weeks ago

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    Description


    It's our people that make Shoes For Crews special We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives.

    Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.
    What You Will Love About USGreat Company Culture-Awarded one of the TOP companies to work forCompetitive salaryGenerous Health Benefit Package (some at NO cost)


    Prepare for the future-401(k) (with 3% match)Paid vacation, holidays, and sick leaveHybrid and remote schedulesEmployee recognition platformEmployee discounts (Including a FREE pair of shoesWellness programRobust onboarding programQUPID CommitteeEngagement CommitteeOur mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving moneyShoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces.

    SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents.

    For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketingPosition SummarySupport the Mission, Vision, Values and Culture by acting as a vital link between Shoes For Crews and our corporate customer, providing support to our Sales Business Development and Strategic teams, our end users and the Customer Implementation Manager.

    This role focuses on the successful implementation of complex new customer engagements at Shoes For Crews, as well as enhancing existing customer engagements.

    The Customer Implementation Specialist will work hand-in-hand with the Customer Implementation Manager, Sales team, IT and the customer, to ensure a smooth and professional rollout of our complex corporate programs.

    Essential Job FunctionsProvide friendly, knowledgeable, professional and timely service to internal and external Shoes For Crews customers through various communication platforms, to optimize the customer experience Project Management, Corporate Program subject matter expert, new account and web portal setup, account maintenance, follow-up calls with new or existing corporate accounts, email processing in Outlook and Salesforce, reporting, implementation support, coordination with IT development, Billing, Sales Representatives, Sales Support, facilitation of webinars/meetings, pre and post launch auditing and special projectsQuickly build rapport via written and/or verbal communication with corporate customers to resolve inquiries or requests by clarifying the customer's needs, troubleshooting when needed, determining the root cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction, adjustment or processing requests with the appropriate sense of urgencyAct as a subject matter expert for our corporate program options, identifying and implementing account setup requirements, managing and maintaining account settingsProvide concierge services to new or existing corporate relationships, through Customer Implementation using a high touch approach Conduct onboarding/implementation training webinars for web portal customersContribute to the team effort by accomplishing related results as neededKey Responsibilities and AccountabilitiesGuide the customer onboarding process for each project from start to finishAnticipate problems before they occur and seek solutions, takes ownershipUtilize active listening, reading comprehension and soft skills to build and maintain rapport with customersBuilds rapport with all Shoes For Crews teams and is respected as a team playerAppropriately keeps Manager, sales representatives and customers informed on status of workEnsure customer satisfaction through welcome emails/calls, follow-up emails and conversation, customer responsiveness and communication to ultimately drive business from newly onboarded customersCommunicates with customers, internally and externally, concerning new accounts, account maintenance, products, on-site services, webinars and billing, by phone, email and Salesforce ticketingHandle all calls and written communication in a friendly, willing and professional mannerAbility to travel, if necessary, for sensitive customers during the Onboarding phase of their relationship with usMinimum Requirements3-5 years of administrative support, customer service and relatable sales environment experience2+ years of internal technical process experience1+ year of project management experienceStrong commitment to achieving personal growth and successSkills and AbilitiesBilingual (English/Spanish) a plusMicrosoft Office expertiseProven business acumen and understanding of salesHighly dependable and responsibleAbility to work independentlyStrong communication skills, with the ability and comfort level of interacting with all levels of the organization (IT, Sales, Marketing, Operations, Customer Success, Finance and Executive team)Demonstrates an observable passion for creating an outstanding customer experienceDemonstrates accuracy and competency:

    written and verbal communicationBuilds and maintains strong corporate program and product knowledgeDemonstrates personal accountability and ownership for performanceDemonstrates the ability to recognize his/her internal/external customerStrong organizational and planning skillsAble to multi-task, manage assignments and meet deadlines in a fast-paced environmentDriven to meet goals, generate results and overcome obstaclesProficient in Microsoft Office Suite and 30-40 WPM, JIRA (or other ticketing system), Salesforce and department related technologyThe ability to work a full-time schedule, and be flexible if workload requiresEducationMinimum of a high school diploma, general education degree (GED), or equivalent combination of experience and educationAA in Business Administration preferredShoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.

    Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful consideration of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

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