Jobs
>
Columbus

    Inside Customer Support Representative - Columbus, United States - Ziegler Cat

    Ziegler Cat
    Ziegler Cat Columbus, United States

    2 weeks ago

    Default job background
    Regular, Full time
    Description
    Represent the Ziegler Product Support Sales Team in a sales support capacity by helping large account CSR's promote and sell Dealer services, parts products, and all-encompassing product support solutions. The goal of the Product Support Sales Team is to increase product support sales by providing our customers with unparalleled customer support and innovative solutions that set the standard for the power systems industry.

    Responsibilities:

    • Support CSR team by promoting Customer Value Agreements (CVA), Equipment Protection Plan (EPP), Parts.Cat.Com (PCC) and putting information together for bid requests and repair proposals
    • Measure machine undercarriage for customers and provide results in a report and make needed replacement recommendations
    • Maintain good internal & external customer relations; intervene to solve problems and disputes
    • Meet and respond to the needs of Ziegler CSR team as well as assigned customers in a professional and timely manner, this may include evening and/or weekend emergency calls
    • Work with service department personnel to schedule CVA services and repairs and communicate status regularly with customer
    • Utilize CRM to track customer activity including phone calls, emails and in-person visits. In addition, use CRM to track sales opportunities including wins and losses for self and CSR team

    Qualifications:

    • 2-year degree required; 4 year degree is preferred
    • 2+ years of related customer support experience
    • Strong customer service skills
    • Results-oriented and self-starter
    • Strong mechanical aptitude
    • Excellent communication skills - written and verbal
    • Sense of urgency
    • Customer Focus, Achievement Orientation, Problem Solving, Planning and Organization and Teamwork
    • Must have and maintain a clean driving record
    • Able to operate equipment safely

    Travel:

    • Up to 20% travel

    *IndO

    Minimum Physical Requirements:

    • Push/pull up to 10 lbs.
    • Lift up to 30 lbs.
    • Carry up to 50 lbs.
    • Neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching.

    This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

    Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

    For more information about your equal employment opportunity rights and protections, click here.

    For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.

    For information about Pay Transparency Nondiscrimination

    Special Assistance Request Form | Ziegler CAT

    Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
  • Russell Tobin

    Customer Support Representative

    3 weeks ago

    Russell Tobin Columbus, United States

    Job title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $18/hour to $19/hour · Job Description: · Client Support Service Professionals are responsible for handling incoming phone calls regarding various service inquiries on c ...

  • Ryder System, Inc.

    Customer Support Representative

    5 days ago

    Ryder System, Inc. Franklin, United States

    RyderCustomer Support Representative - Dedicated Transportation (Thurs-Sun 1st Shift) · Franklin, TN, 37067, USA · Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. () · Location: Fully onsite in Franklin, TN. · Schedule: Thurs–Sun, 5:00am - 3:30pm Centr ...

  • Russell Tobin

    Customer Support Representative

    1 week ago

    Russell Tobin Columbus, United States

    Job Description · Job DescriptionJob title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $18/hour to $19/hour · Job Description: · Client Support Service Professionals handle incoming phone calls regarding various service in ...

  • Russell Tobin

    Customer Support Representative

    2 days ago

    Russell Tobin Columbus, United States

    Job title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $18/hour to $19/hour · Job Description: · Client Support Service Professionals are responsible for handling incoming phone calls regarding various service inquiries on c ...

  • Ryder

    Customer Support Representative

    4 days ago

    Ryder Franklin, United States Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ) · Location: Fully onsite in Franklin, TN. · Schedule: Thurs–Sun, 5:00am - 3:30pm Central Time. · MOVE YOUR CAREER FORWARD WITH RYDER · If you are up to the challenge, Apply Now to work for one of the larg ...

  • Russell Tobin & Associates

    Customer Support/Account Representative

    1 week ago

    Russell Tobin & Associates Columbus, United States

    · What are we looking for in our Customer Support/Account Representative - Hybrid? · Our client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediat ...

  • Russell Tobin

    Customer Support/Account Representative

    6 days ago

    Russell Tobin Columbus, United States

    Job Description · Job DescriptionOur client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately. · Job title: Customer Support/Account Representa ...

  • Computing Concepts Inc

    Customer Support Representative/ Call Center Agent

    22 hours ago

    Computing Concepts Inc Columbus, United States

    Job Description · Job DescriptionWe are seeking a Customer Support Representative/ Call Center Agent to join our team You will be responsible for helping customers by providing product and service information and resolving minor technical issues. Training Provided. · Responsibili ...

  • Computing Concepts Inc

    Customer Support Representative/ Call Center Position-Columbus, OH

    1 week ago

    Computing Concepts Inc Columbus, United States

    Job Description · Job DescriptionMultiple Positions Hiring for Customer Support Representative with one of our client- Columbus, Ohio-43219 · We are hiring for multiple positions for Customer Support/ Call center positions for a financial client. · Paid Training is also provided. ...

  • Computing Concepts Inc

    Customer Support Representative/ Call Center Position-Columbus, OH

    1 week ago

    Computing Concepts Inc Columbus, United States

    Job Description · Job DescriptionMultiple Positions Hiring for Customer Support Representative with one of our client- Columbus, Ohio-43219 · This will be a hybrid role. (3 days' work from office and 2 days' work from home) · Job Location Easton Commons, Columbus, OH 43219 · If y ...

  • Westfield

    Technical Support Representative

    1 week ago

    Westfield Ashley, United States

    Job Description · The Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the tic ...

  • Infinity Systems

    BTA / Laboratory Assistant (m/f/d) for Clinical Chemistry

    3 weeks ago

    Infinity Systems Franklinton, United States

    The MVZ Labor Dr. Limbach & Kollegen GbR is part of an independent, medium-sized and owner-managed laboratory group that is already represented in several European countries. We provide our customers with around-the-clock support in the field of medical-diagnostic laboratory serv ...

  • LabCorp

    Customer Service Support Representative

    1 week ago

    LabCorp Dublin, United States

    LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Sup ...

  • Westfield

    Technical Support Senior Representative

    1 week ago

    Westfield Ashley, United States

    Job Description · The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubl ...

  • Heartland Bank

    Retail Support-Client Service Representative

    2 weeks ago

    Heartland Bank Johnstown, United States

    Job Description · Job DescriptionJOB TITLE: · Retail Support CSR · LOCATION: · Columbus, OH · STATUS: · Full-time · FSLA JOB CLASS: · Non-exempt · REPORTS TO: · District Manager · REQUIRED TRAVEL: · 100% local · DIRECT REPORTS: · None · If working for a company with an empowered ...

  • Heartland Bank

    Retail Support-Client Service Representative

    2 weeks ago

    Heartland Bank Johnstown, United States

    JOB TITLE: · Retail Support CSR · LOCATION: · Columbus, OH · STATUS: · Full-time · FSLA JOB CLASS: · Non-exempt · REPORTS TO: · District Manager · REQUIRED TRAVEL: · 100% local · DIRECT REPORTS: · None · If working for a company with an empowered group of individual ...

  • Russell Tobin

    Customer Service Specialist

    4 days ago

    Russell Tobin Columbus, United States

    Position Title: Customer Support Representative/Account Representative-Sr · Location: Columbus OH 43219 · Pay rate: $ /hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact Center Experience. · Position Description: Join ou ...

  • Russell Tobin

    Customer Service Representative

    6 days ago

    Russell Tobin Columbus, United States

    Position Title: Customer Support Representative/Account Representative-Sr · Location:4 Columbus OH 43219 · Pay rate: $17-$19.17/hr. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact Center Experience. · Key Responsibilities: · Addressi ...

  • Randstad

    Financial Processor

    6 days ago

    Randstad Columbus, United States

    Would you like to join a company that values being part of a team and provides growing opportunities for their employees? · Randstad in partnership with a Fortune 100 company headquartered in Columbus is actively seeking a Financial Services Support Representatives (data entry/pr ...

  • Russell Tobin

    Customer Service Representative

    4 weeks ago

    Russell Tobin Columbus, United States

    Company Overview: Join our dynamic team at Russell Tobin, a leading staffing provider dedicated to delivering exceptional customer service and technical support. We are seeking a highly motivated and skilled Service Desk Agent to join our team and provide top-tier support to our ...