- Provides initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
- Documents resolutions in the ticketing system including correspondences with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues.
- Provides technical support by phone, chat, and web ticketing interfaces to internal and external customers on software, hardware, and/or infrastructure components.
- Focuses on continuous enhancement of customer service experience and increasing first call resolution.
- Collects support information and provides support for tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk.
- Provides resolution, identifies recurring problems, and/or escalates issues to appropriate tier support.
- Assists with revising/documenting, processes,
- Creates, accurate ticket documentation, and identifies areas for first call resolution.
- 0-3 years of IT support experience in handling multiple system environments.
- High School Diploma or General Education Diploma (GED) and/or commensurate experience.
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Technical Support Senior Representative
5 days ago
Westfield Ashley, United StatesJob Description · The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubl ...
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Customer Support Representative
1 day ago
Ryder System, Inc. Franklin, United StatesRyderCustomer Support Representative - Dedicated Transportation (Thurs-Sun 1st Shift) · Franklin, TN, 37067, USA · Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. () · Location: Fully onsite in Franklin, TN. · Schedule: Thurs–Sun, 5:00am - 3:30pm Centr ...
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Customer Support Representative
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Russell Tobin Columbus, United StatesJob title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $18/hour to $19/hour · Job Description: · Client Support Service Professionals are responsible for handling incoming phone calls regarding various service inquiries on c ...
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Customer Support Representative
1 week ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionJob title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $18/hour to $19/hour · Job Description: · Client Support Service Professionals handle incoming phone calls regarding various service in ...
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Customer Support Representative
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Ryder Franklin, United States Full timeJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. ) · Location: Fully onsite in Franklin, TN. · Schedule: Thurs–Sun, 5:00am - 3:30pm Central Time. · MOVE YOUR CAREER FORWARD WITH RYDER · If you are up to the challenge, Apply Now to work for one of the larg ...
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Customer Support/Account Representative
6 days ago
Russell Tobin & Associates Columbus, United States· What are we looking for in our Customer Support/Account Representative - Hybrid? · Our client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediat ...
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Customer Support/Account Representative
2 days ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionOur client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately. · Job title: Customer Support/Account Representa ...
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Customer Service Support Representative
5 days ago
LabCorp Dublin, United StatesLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Sup ...
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Retail Support-Client Service Representative
2 weeks ago
Heartland Bank Johnstown, United StatesJOB TITLE: · Retail Support CSR · LOCATION: · Columbus, OH · STATUS: · Full-time · FSLA JOB CLASS: · Non-exempt · REPORTS TO: · District Manager · REQUIRED TRAVEL: · 100% local · DIRECT REPORTS: · None · If working for a company with an empowered group of individual ...
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Retail Support-Client Service Representative
2 weeks ago
Heartland Bank Johnstown, United StatesJob Description · Job DescriptionJOB TITLE: · Retail Support CSR · LOCATION: · Columbus, OH · STATUS: · Full-time · FSLA JOB CLASS: · Non-exempt · REPORTS TO: · District Manager · REQUIRED TRAVEL: · 100% local · DIRECT REPORTS: · None · If working for a company with an empowered ...
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Deputy Restaurant Manager
3 weeks ago
Velocity Enterprises Kilbourne, United StatesWe are currently looking for a Deputy Restaurant Manager / Assistant Manager (m/f/d) to join our Burger King team at the Buckautal rest stop on a full-time, permanent basis. Your job will be exciting and challenging, as you will: * Support and represent your team leader. * Help b ...
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Showroom Sales Support Representative
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Ferguson Enterprises, Inc. Westerville, United States Full timeFerguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added sol ...
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Computing Concepts Inc Columbus, United StatesJob Description · Job DescriptionMultiple Positions Hiring for Customer Support Representative with one of our client- Columbus, Ohio-43219 · This will be a hybrid role. (3 days' work from office and 2 days' work from home) · Job Location Easton Commons, Columbus, OH 43219 · If y ...
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Machinist (TEG)
2 weeks ago
MSC Industrial Supply Ashley, United States Full timeBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
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Controls Engineer
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MRINetwork Jobs Ashley, United StatesJob Description · Job DescriptionWe have an awesome role for a Controls Engineer with an Automotive Tier 1 Client This is a chance to join a growing International Tier 1 Automotive Parts Manufacturer growing company with 2,000+ team members across multiple locations in the US You ...
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Inside Customer Support Representative
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Ziegler Cat Columbus, United States Regular, Full timeRepresent the Ziegler Product Support Sales Team in a sales support capacity by helping large account CSR's promote and sell Dealer services, parts products, and all-encompassing product support solutions. The goal of the Product Support Sales Team is to increase product support ...
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Computing Concepts Inc Columbus, United StatesJob Description · Job DescriptionMultiple Positions Hiring for Customer Support Representative with one of our client- Columbus, Ohio-43219 · We are hiring for multiple positions for Customer Support/ Call center positions for a financial client. · Paid Training is also provided. ...
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Lead System Support Manager
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Kantar Ashley, United StatesWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. · Kantar's Profiles division is home to the world's largest audience network. · With access to 170m+ people in over 100 global markets, we ...
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Claims Senior Representative
2 weeks ago
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Small Business Administrator
2 weeks ago
Bank of Montreal Ashley, United StatesApplication Deadline: · 06/27/2024 · Address: · VIRTUAL(R)35 - HomeRes - OH · Job Family Group: · Customer Solutions VIRTUAL Work arrangement · Review credit and borrower information to determine loan program eligibility · When needed, contact borrowers to gather and follo ...
Technical Support Representative - Ashley, United States - Westfield
Description
Job DescriptionThe Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. The role is responsible for day-to-day customer technical support in the end user computing environment and provide initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
Responsibilities