- Develop and grow customer relationships through sales initiatives using industry and Heartland Bank product knowledge.
- Perform job functions which include, but are not limited to, processing customer transactions and processing batch work, opening and closing accounts, performing maintenance, and utilizing the cash recycler technology while following established policies and procedures.
- Manage and balance assigned cash supply accurately throughout the workday.
- Maintain and balance the vault cash supply, as well as coordinate cash shipments and deliveries.
- Comply with the CSR sales performance and difference standards.
- Greet customers promptly in the lobby or on the phone, identify their immediate needs and utilize branch workflow procedures to provide the highest level of customer service.
- Complete routine on-boarding requirements for new accounts.
- Assist the team in reaching established production, sales, cross sell and operational goals.
- Complete required daily, weekly, and monthly reporting.
- Refer business opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending and cash management.
- Attend meetings and training sessions in order to enhance skill sets and effectively communicate pertinent information to branch staff.
- Follow established security procedures, as well as ensure customer information is safeguarded at all times.
- You Live Our Values. You demonstrate Heartland's shared values and do the right thing, even when no one is watching.
- You Achieve Results. You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
- You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
- You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.
- High school diploma or equivalent
- Minimum one year of customer service, retail and/or cash handling preferred
- Valid Driver's License
- Microsoft Windows, Microsoft Suite including Outlook, Internet Explorer, ResourceOne, Premier Integrated Teller, Business Process Manager, FISERV Navigator
- Walking (<1/3 of the time)
- Bending (<1/3 of the time)
- Sitting, Standing (1/3-2/3 of the time)
- Lifting up to 10 lbs. (<1/3 of the time)
- Vision (up close and distance >2/3 of the time)
- Speaking (over telephone and in person 2/3 of the time)
- Hearing (over telephone and in person 2/3 of the time)
- Competitive comp and benefits package that includes: medical/dental/vision/life insurance
- 401(k) up to 4% of salary match
- Company-paid holidays
- Generous Paid Time Off
- Maternity/Paternity Leave
- Education Reimbursement
- On-site Fitness Center
- Free Checking and Savings Accounts
- Mortgage Discount Program
-
Customer Service Representative
3 weeks ago
Billy Tecklenburg - State Farm Agent Johnstown, United StatesJob Description · Job DescriptionJoin Our Team as an Agent Team Member · Are you an outgoing, customer-focused individual who enjoys engaging with the public? If so, a career with a State Farm independent contractor agent might be the perfect fit for you Our agents exclusively ma ...
-
Convenience Store Food Service Representative
2 weeks ago
BellStores Inc Johnstown, United StatesJob Details · Level · Entry · Job Location · OH Johnstown Johnstown, OH · Remote Type · N/A · Position Type · Full-Time/Part-Time · Education Level · None · Salary Range · $13.25 Hourly · Travel Percentage · None · Job Shift · Any · Job Category · Retail · Descr ...
-
Retail Support-Client Service Representative
2 weeks ago
Heartland Bank Johnstown, United StatesJOB TITLE: · Retail Support CSR · LOCATION: · Columbus, OH · STATUS: · Full-time · FSLA JOB CLASS: · Non-exempt · REPORTS TO: · District Manager · REQUIRED TRAVEL: · 100% local · DIRECT REPORTS: · None · If working for a company with an empowered group of individual ...
-
Customer Service Representative
3 weeks ago
Velocity Enterprises Franklin, United States"We move people, people move us. Leave Germany, head to Portugal: Dreamy coastlines, idyllic landscapes, and mild climate, among many other things, await you in Portugal. We are looking for customer service representatives (m/f/d) for an international service company through dire ...
-
Technical customer service representative
3 weeks ago
Apex Dynamics Dublin, United StatesMIWE makes baking simple. With more than 700 employees, we develop and manufacture everything that makes the life of a baker easier at two locations in Germany - from compact baking stations to large-scale industrial ovens, from sophisticated climate and refrigeration technology ...
-
Field Service Representative
1 week ago
Apollo Retail New Albany, OH, United StatesRepresent SiriusXM while supporting assigned automotive dealership locations daily. SiriusXM is one of the world's largest audio entertainment companies in the U.offering exclusive content for many interests. We do it with the best programming and technology in the world. Profess ...
-
Customer Service Representative
6 days ago
Russell Tobin Columbus, United StatesPosition Title: Customer Support Representative/Account Representative-Sr · Location:4 Columbus OH 43219 · Pay rate: $17-$19.17/hr. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact Center Experience. · Key Responsibilities: · Addressi ...
-
Customer Service Representative Field Sales
3 weeks ago
Eclipse Solutions Franklinton, United StatesRexel. Feel the energy. Welcome to Rexel, where a world of opportunities awaits you. This is not just a job, it's a real mission. Join us in leading the way in the context of energy transition and digitalization, alongside our customers. You'll be part of a team full of strength ...
-
Radiant Technologies Franklin Grove, United StatesWe are your advertising agency from Kempten. Since 2014, we have been offering our clients individual solutions for the digital world. Since 2015, we have been an official Google Partner and since 2018, we have been one of the official Facebook Marketing Partners. Our goal is to ...
-
Customer Service Representative
1 day ago
Russell Tobin Columbus, United StatesPosition Title: Customer Support Representative/Account Representative-Sr · Location: Columbus OH · Pay rate: $18-$19/hr. · Key Responsibilities: · Addressing incoming phone calls with a high degree of accuracy and efficiency. · Providing support on cash management products, onl ...
-
Customer Service Representative
4 weeks ago
Russell Tobin Columbus, United StatesCompany Overview: Join our dynamic team at Russell Tobin, a leading staffing provider dedicated to delivering exceptional customer service and technical support. We are seeking a highly motivated and skilled Service Desk Agent to join our team and provide top-tier support to our ...
-
Customer Service Representative
3 weeks ago
Russell Tobin Columbus, United StatesPosition – Customer Service Representative. · Location – Columbus, OH · Duration – 6 Months Contract · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. · Calls will need to respond with a hig ...
-
Customer Service Representative
6 days ago
Insight Global Columbus, United StatesPosition: Customer Service Representative · Location: On Site in Columbus, OH · $18-20 Hourly Based On Experience · Looking to HIRE RIGHT AWAY · Part Time Hours Weekly) · Houe of Operation: · Monday-Friday: 9am-6pm · Saturday: 11am-6pm · Must Haves: · Self-sufficient – Will be op ...
-
Technical Service Representative
3 weeks ago
Hexion Columbus, United StatesTechnical Service Representative - Remote Mid-West · Date: May 31, 2024 Location: Columbus, OH, US · Company Overview · Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovativ ...
-
Financial Services Representative
6 days ago
Tailored Management Columbus, United StatesFinancial Services Representative/Case Advocate · Are you looking for mostly remote role (Wednesdays in office and all other days WFH) in the financial services realm? Our client is a leading Fortune 100 insurance and financial services company headquartered in Columbus, Ohio, a ...
-
Customer Service Representative
5 days ago
Hamilton Parker Columbus, United StatesJOB DESCRIPTION · Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). · JOB RESPO ...
-
Financial Services Representative
1 week ago
Nationwide Private Client Ohio, United States Full timeAre you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our custom ...
-
Financial Services Representative
1 day ago
Pyramid Consulting, Inc Grove City, United StatesImmediate need for a talented Financial Services Representative. This is a 12+ Months Contract opportunity with long-term potential and is located in Southpark Place STE A Grove City OH (Onsite). Please review the job description below and contact me ASAP if you are interested. · ...
-
Patient Service Representative
2 weeks ago
Quantum Health Dublin, United States permanentDescription · Now HiringForJune Classes StartingPay:Minimum $ Maximum $24.00 per/hour* Shift Differential:+ $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Location:This position is located at our Dublin, OH campus. Who weare Founded in 1999 and he ...
-
Customer Service Representative
4 weeks ago
Computech Corporation Franklin, United StatesAbout the Company: · Computech Corporation has over twenty years' experience providing contract, temporary and direct hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engi ...
Retail Support-Client Service Representative - Johnstown, United States - Heartland Bank
Description
Job Description
Job DescriptionJOB TITLE:
Retail Support CSR
LOCATION:
Columbus, OH
STATUS:
Full-time
FSLA JOB CLASS:
Non-exempt
REPORTS TO:
District Manager
REQUIRED TRAVEL:
100% local
DIRECT REPORTS:
None
If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank
At Heartland Bank, our goal is quality – in our work, in our play and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.
Heartland has an immediate opening for a full time Retail Support - Client Service Representative in Columbus, Ohio. In this highly visible role, you will enhance client relationships and develop prospective client relationships through effective needs identification using product and industry knowledge. Service customers and identify opportunities through opening accounts and accurately processing transactions, while maintaining and balancing a cash supply.
A typical day might include the following:
THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:
JOB REQUIREMENTS:
ADDITIONAL QUALIFICATIONS:
WORK ENVIRONMENT & PHYSICAL DEMANDS:
WHAT'S GREAT ABOUT WORKING AT HEARTLAND?
Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.