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    Support Specialist II Shared Services IS Customer Experience - Seattle, United States - Expeditors

    Expeditors
    Expeditors Seattle, United States

    2 weeks ago

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    Description

    Job Description

    The EXP.O NOW Program is looking for a Support Specialist ll excited to leverage their technological knowledge to elevate the customer experience, by identifying enhancement opportunities to our development teams based off customer experiences and requests.

    The Support Specialist is a key role on the EXP.O NOW Shared Services Team. Specialists are responsible for handling incidents and requests from our customers and global operations teams. The support role incorporates a combination of actioning on issues raised by customers; using analysis techniques and performing troubleshooting to solve the customers' issue.

    The Support Specialist also identifies opportunities for enhancement of critical production systems. The ideal candidate would be able to learn how to visualize our systems, see how the pieces interact, understand how the data flows, and provide root cause analysis of system issues.

    This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

    • Downtown Seattle
    • Federal Way
    • Lynnwood
    • Bellevue (Factoria)

    Qualifications:
    Qualifications

    MINIMUM QUALIFICATIONS

    • Exceptional customer service focus
    • Superior organization skills with ticket tracking systems and ticket process flow
    • Self-starting problem solver with research skills to find correct documentation or contacts
    • Applies a variety of analysis techniques
    • Adapt ambiguous circumstances to correctly interpret customers' needs
    • Previous experience in Support Teams
    • Skilled in applying a variety of triage and troubleshooting techniques
    • Knowledge of SQL, scripting, database analysis and programming languages
    • Identifies and resolves documentation needs
    • Communicates effectively verbally, and in written form across roles, teams, and stakeholders

    DESIRED QUALIFICATIONS

    • Comparable work experience or knowledge of technical systems
    • Understanding of SAFe/Agile principles and practices
    • Resolves complex systems issues
    • Database knowledge
    • Ability to coach peers professionally
    • Evolves best practices, standards and processes

    Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

    Additional Information

    Expected base salary: $65,000 to $100,000

    Expeditors offers excellent benefits:

    • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
    • Holidays (10)
    • Flexible Days (2)
    • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
    • 401(k) Retirement Savings Plan with employer match
    • Employee Stock Purchase Plan (ESPP)
    • Medical, Prescription Drug, Dental & Vision Coverage
    • Health Savings Account (HSA)
    • Life and Disability Insurance
    • Paid Parental Leave (additional eligibility criteria)
    • Dependent Care Flexible Spending Account (DC FSA)
    • Commuter Benefit
    • Employee Assistance Program (EAP)
    • Training and Personnel Development Program
    • Educational Assistance and Reimbursement
    • Position is full time (40 hours per week) Monday through Friday
    • Business professional dress code

    All your information will be kept confidential according to EEO Guidelines.

    Qualifications

    MINIMUM QUALIFICATIONS

    * Exceptional customer service focus
    * Superior organization skills with ticket tracking systems and ticket process flow
    * Self-starting problem solver with research skills to find correct documentation or contacts
    * Applies a variety of analysis techniques
    * Adapt ambiguous circumstances to correctly interpret customers' needs
    * Previous experience in Support Teams
    * Skilled in applying a variety of triage and troubleshooting techniques
    * Knowledge of SQL, scripting, database analysis and programming languages
    * Identifies and resolves documentation needs
    * Communicates effectively verbally, and in written form across roles, teams, and stakeholders

    DESIRED QUALIFICATIONS

    * Comparable work experience or knowledge of technical systems
    * Understanding of SAFe/Agile principles and practices
    * Resolves complex systems issues
    * Database knowledge
    * Ability to coach peers professionally
    * Evolves best practices, standards and processes

    _Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity._

    Additional Information

    Expected base salary: $65,000 to $100,000

    Expeditors offers excellent benefits:

    * Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
    * Holidays (10)
    * Flexible Days (2)
    * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
    * 401(k) Retirement Savings Plan with employer match
    * Employee Stock Purchase Plan (ESPP)
    * Medical, Prescription Drug, Dental & Vision Coverage
    * Health Savings Account (HSA)
    * Life and Disability Insurance
    * Paid Parental Leave (additional eligibility criteria)
    * Dependent Care Flexible Spending Account (DC FSA)
    * Commuter Benefit
    * Employee Assistance Program (EAP)
    * Training and Personnel Development Program
    * Educational Assistance and Reimbursement
    * Position is full time (40 hours per week) Monday through Friday
    * Business professional dress code

    _All your information will be kept confidential according to EEO Guidelines._

    #J-18808-Ljbffr
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