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Stock Service Associate - Palo Alto, CA, United States - Juut Midwest, Inc.
Description
Guest Service SpecialistAs the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large.
At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth.
We celebrate individuality and care about your livelihood as an artist.Guest Service Job Summary:
The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT's performance and service standards.
As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels.
Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy.
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service during call.Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
Stock retail shelves as necessary when product is low, or retail product order is delivered.Monitor and refill beverage station items, keep area clean and stocked.
Knowledge of artists at salon location to include services provided, specialties, level etc.
Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.
Handle cash to include bank deposits.
Attend all training, education, and meetings/huddles as required.
They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Dental insurance
~ Employee assistance program
~ Health savings account
~ Flexible spending account
~ Education/Training/Experience:
Education:
High School Diploma or equivalent.
Some exposure to salon, cosmetics, hospitality, or retail business preferred.
Customer Service experience preferred but not required
Training provided
Career growth opportunities available
This document does not create an employment contract, implied or otherwise, other than as "at will" relationship.
Keywords:
Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service