- Respond to inquiries regarding price, delivery, or technical support
- Respond to inquiries regarding status of customer orders
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in-house ERP solution
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Liaise with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various Silver-Line and IPEX publications
- Respond to all customer inquiries in a timely manner
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization
- Minimum 5 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
- Excellent computer and internet skills, especially Microsoft Office Excel and Outlook
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
- Knowledge and experience working with consignment inventory a plus
- Industry experience is an asset
- SAP experience a plus
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customer service representative
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Family Dollar Asheville, United StatesFamily Dollar TUNNEL RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
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The Adecco Group Asheville, United StatesReady to Launch Your Remote Customer Service Career? Do you thrive in a fast-paced environment and enjoy building positive relationships with clients? We're looking for a motivated and detail-oriented Customer Service Representative to join our dyn Customer Service, Customer Serv ...
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Patient Service Representative
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Patient Service Representative
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Allergy Partners Asheville, United StatesJob DetailsJob Location10-00-Asheville - Asheville, NCDescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient ap ...
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Customer Service Representative
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Swannanoa Cleaners Asheville, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, proc ...
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Customer Service Sales Representative
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RATP Dev USA Asheville, United StatesRATP Dev USA - Your future our destination · Mission · Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service ...
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Allen Tate Insurance Services, LLC Asheville, United StatesJob Description · The Personal Lines CSR at Allen Tate Insurance Services, LLC is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers ...
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Customer Service Representative III Ash
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Crimson Enterprises Barnardsville, United StatesBarnardsville 'Customer Service Representative Trainee (m/f/d) Aachen/Alsdorf · Online Application · TARGOBANK as an Employer BANK.REAL.DIFFERENT. That is our claim as an employer. Become part of our sales team and bring your personality and energy. At TARGOBANK, we are looking ...
Customer Service Representative - Asheville, United States - Aliaxis
Description
Job SummarySilver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:
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