- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
- Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Actively solicit increases in coverage or rounding out accounts at every service contact.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
- Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelors Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Competitive Pay
- Benefits package available
- Paid Professional Development
- Job Stability in a growing industry
-
Customer Service Representative
2 weeks ago
The Adecco Group Asheville, United StatesReady to Launch Your Remote Customer Service Career? Do you thrive in a fast-paced environment and enjoy building positive relationships with clients? We're looking for a motivated and detail-oriented Customer Service Representative to join our dyn Customer Service, Customer Serv ...
-
customer service representative
3 weeks ago
Family Dollar Asheville, United StatesFamily Dollar TUNNEL RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
2 weeks ago
PrideStaff Asheville, United StatesCustomer Service Representative - Asheville - $17.70/hr. · PrideStaff is recruiting for a temporary Customer Service Representative for a health services provider located in Asheville. · Duties and Responsibilities:Answer incoming phone calls f in a professional and courteous m ...
-
Guest Services Representative
6 days ago
TOWNEPLACE SUITES ASHEVILLE Asheville, United StatesTownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you'll be able to showcase your customer service skills and create exceptional guest experiences while ...
-
Customer Service Representative
2 weeks ago
Aliaxis Asheville, United StatesJob Summary · Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. · Principal Responsibil ...
-
Customer Service Representative
1 week ago
Aeroflow, Inc. Asheville, United States**Customer Service Representative** · **Department:** Urology **Location:** Asheville, NC · **JOIN ONE OF THE NATIONS FASTEST GROWING COMPANIES.** · Aeroflow Healthcare is taking the home health products and equipment industry by storm. Weve created a better way of doing busin ...
-
Patient Service Representative
3 weeks ago
Triangle Visions Optometry Asheville, United StatesAre you a great communicator with an interest in healthcare? Bring your attention to detailand join the Triangle Visionsteam today in this Patient Service Representativejob in our Asheville, NClocation. As a Patient Service Representative, you would be expected to maintain a prof ...
-
Customer Service Representative
3 weeks ago
Mcneelypest Asheville, United States**Customer Service Representative** · CAROUSEL_PARAGRAPH · Hendersonville, North Carolina · Customer Service/Support · 28753 · Rentokil ** Share Job** · ** Job Description** · **Customer Service Representative** · McNeely Pest Control is proud to be a member of the Rentok ...
-
Customer Service Representative
1 week ago
Aliaxis Asheville, United StatesJob Summary · Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. · Principal Responsibil ...
-
Customer Service Representative
3 weeks ago
Avadim Health, Inc. Asheville, United States** Customer Service Representative** · **Job Category****:** Administration **Requisition Number****:** CUSTO001276 Showing 1 location **Job Details** · **Description** · **Responsibilities** · Records and processes orders and/or inquiries received by email, telephone, and/or ...
-
Patient Service Representative
1 week ago
Triangle Visions Optometry Asheville, United StatesJob Description · Job DescriptionJoin Triangle Visions as a Patient Service Representative in Asheville, NC · Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative. · Why Work With Us? · - Wor ...
-
Patient Service Representative
1 week ago
Triangle Visions Optometry Asheville, United StatesJob Description · Job DescriptionAre you a great communicator with an interest in healthcare? Bring your attention to detail and join the Triangle Visions team today in this Patient Service Representative job in our Asheville, NC location. · As a Patient Service Representative, ...
-
Customer Service Representative
2 weeks ago
Swannanoa Cleaners Asheville, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process ...
-
Guest Services Representative
1 week ago
TOWNEPLACE SUITES ASHEVILLE Asheville, United StatesJob Description · Job DescriptionTownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you'll be able to showcase your customer service skills and create exc ...
-
Customer Service Representative
1 week ago
Swannanoa Cleaners Asheville, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, proc ...
-
Patient Service Representative
2 weeks ago
Allergy Partners Asheville, United StatesJob Details · Job Location · 10-00-Asheville - Asheville, NC · Description · POSITION: Patient Services Representative · RESPONSIBLE TO: Practice Manager · JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, ...
-
Customer Service Representative
3 weeks ago
Scopeair Asheville, United States** Customer Service Representative - Asheville** · **Job Category****:** Branch Delivery **Requisition Number****:** CUSTO003364 Showing 1 location **Job Details** · **Description** · **RESPONSIBILITIES** · Provide a wide variety of financial services such as opening and clos ...
-
Patient Service Representative
2 weeks ago
Allergy Partners Asheville, United StatesJob DetailsJob Location10-00-Asheville - Asheville, NCDescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient ap ...
-
Customer Service Representative
1 week ago
Swannanoa Cleaners Asheville, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, proc ...
-
Customer Service Representative
1 week ago
Balcrank Asheville, United StatesJob Description · Job DescriptionBalcrank is looking for an exceptional Customer Service Representative to be the voice behind our products and support customer help requests with a positive, helpful attitude. · Benefits · 401K with company match, Medical insurance, Dental insur ...
Personal Lines Customer Service Representative - Asheville, United States - Allen Tate Insurance Services, LLC
Description
Job Description
Job DescriptionJob DescriptionThe Personal Lines CSR at Allen Tate Insurance Services, LLC is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities
Flexible work from home options available.