Patient Service Representative - Asheville, United States - Allergy Partners

Allergy Partners Asheville, United States

1 week ago

Description

Job Details

Job Location
10-00-Asheville - Asheville, NC

Description

POSITION: Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

Responsibilities include, but are not limited to, the following:

Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
Closes the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.

Other

Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.

Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.

Qualifications

EDUCATIONAL REQUIREMENTS:

High school diploma required.

QUALIFICATIONS AND EXPERIENCE:

Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required

Customer Service Representative

2 weeks ago

The Adecco Group Asheville, United States

Ready to Launch Your Remote Customer Service Career? Do you thrive in a fast-paced environment and enjoy building positive relationships with clients? We're looking for a motivated and detail-oriented Customer Service Representative to join our dyn Customer Service, Customer Serv ...
customer service representative

3 weeks ago

Family Dollar Asheville, United States

Family Dollar TUNNEL RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
Guest Services Representative

5 days ago

TOWNEPLACE SUITES ASHEVILLE Asheville, United States

TownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you'll be able to showcase your customer service skills and create exceptional guest experiences while ...
Patient Service Representative

3 weeks ago

Triangle Visions Optometry Asheville, United States

Are you a great communicator with an interest in healthcare? Bring your attention to detailand join the Triangle Visionsteam today in this Patient Service Representativejob in our Asheville, NClocation. As a Patient Service Representative, you would be expected to maintain a prof ...
Customer Service Representative

2 weeks ago

Aliaxis Asheville, United States

Job Summary · Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. · Principal Responsibil ...
Customer Service Representative

1 week ago

Aeroflow, Inc. Asheville, United States

**Customer Service Representative** · **Department:** Urology **Location:** Asheville, NC · **JOIN ONE OF THE NATIONS FASTEST GROWING COMPANIES.** · Aeroflow Healthcare is taking the home health products and equipment industry by storm. Weve created a better way of doing busin ...
Customer Service Representative

3 weeks ago

Mcneelypest Asheville, United States

**Customer Service Representative** · CAROUSEL_PARAGRAPH · Hendersonville, North Carolina · Customer Service/Support · 28753 · Rentokil ** Share Job** · ** Job Description** · **Customer Service Representative** · McNeely Pest Control is proud to be a member of the Rentok ...
Customer Service Representative

2 weeks ago

PrideStaff Asheville, United States

Customer Service Representative - Asheville - $17.70/hr. · PrideStaff is recruiting for a temporary Customer Service Representative for a health services provider located in Asheville. · Duties and Responsibilities:Answer incoming phone calls f in a professional and courteous m ...
Customer Service Representative

3 weeks ago

Avadim Health, Inc. Asheville, United States

** Customer Service Representative** · **Job Category****:** Administration **Requisition Number****:** CUSTO001276 Showing 1 location **Job Details** · **Description** · **Responsibilities** · Records and processes orders and/or inquiries received by email, telephone, and/or ...
Customer Service Representative

1 week ago

Aliaxis Asheville, United States

Job Summary · Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. · Principal Responsibil ...
Customer Service Representative

3 weeks ago

Scopeair Asheville, United States

** Customer Service Representative - Asheville** · **Job Category****:** Branch Delivery **Requisition Number****:** CUSTO003364 Showing 1 location **Job Details** · **Description** · **RESPONSIBILITIES** · Provide a wide variety of financial services such as opening and clos ...
Customer Service Representative

1 week ago

Swannanoa Cleaners Asheville, United States

Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, proc ...
Patient Service Representative

1 week ago

Triangle Visions Optometry Asheville, United States

Job Description · Job DescriptionJoin Triangle Visions as a Patient Service Representative in Asheville, NC · Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative. · Why Work With Us? · - Wor ...
Patient Service Representative

1 week ago

Triangle Visions Optometry Asheville, United States

Job Description · Job DescriptionAre you a great communicator with an interest in healthcare? Bring your attention to detail and join the Triangle Visions team today in this Patient Service Representative job in our Asheville, NC location. · As a Patient Service Representative, ...
Customer Service Representative

1 week ago

Swannanoa Cleaners Asheville, United States

Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, proc ...
Patient Service Representative

1 week ago

Allergy Partners Asheville, United States

Job DetailsJob Location10-00-Asheville - Asheville, NCDescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient ap ...
Guest Services Representative

1 week ago

TOWNEPLACE SUITES ASHEVILLE Asheville, United States

Job Description · Job DescriptionTownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you'll be able to showcase your customer service skills and create exc ...
Customer Service Representative

2 weeks ago

Swannanoa Cleaners Asheville, United States

Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process ...
Customer Service Representative

1 week ago

Balcrank Asheville, United States

Job Description · Job DescriptionBalcrank is looking for an exceptional Customer Service Representative to be the voice behind our products and support customer help requests with a positive, helpful attitude. · Benefits · 401K with company match, Medical insurance, Dental insur ...
Customer Service Representative

1 day ago

Park National Bank Asheville, United States

RESPONSIBILITIES Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. · Responsible for customer and account origination, retention and maintenance, including but not limited ...