Customer Service Representative - Asheville, United States - Scopeair

Scopeair Asheville, United States

1 week ago

Description

** Customer Service Representative - Asheville**

**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO003364 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES**

Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions

Answer questions regarding Bank services and perform a variety of account maintenance

Serve as source of information and guidance to Teller staff

Cross sell services and perform related clerical functions as required

Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.

Review, complete and assist customers with basic lending applications including consumer loans and personal loans

Process wire transfers within designated authority

Process lan Visa credit applications and Checkline applications

Assist or refer customers with any questions or problems as they arise

Respond to customers with inquiries and transaction requests made by the phone, mail and website

Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed

Assist with teller line coverage as staffing levels demand

Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks

Review, complete and assist customers with intermediate lending applications including mortgage and HELOC

Independently research and resolve account issues

Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Service Excellence standards

Other duties as assigned

**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**

Thorough understanding of Bank products and services

Familiarity with Bank and branch functions, policies and procedures

Strong oral and/or written communication skills

Well organized

Ability to maintain an effective workflow

Able to work well under pressure and in a fast paced environment

Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

**EDUCATION AND EXPERIENCE**

Must possess High School Diploma or equivalent

Two or more years teller experience preferred

Thorough understanding of Park National Bank guidelines, policies, and procedures

**SCHEDULE**Office lobby hours are Monday through Thursday 8:30am-5:00pm and Friday 8:30am-5:30pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Functional Expert****:** Considered a thought leader on a subject

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

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