Patient Services Coordinator - Las Vegas, United States - University Medical Center of Southern Nevada
Description
Salary:
$ $31.71 Hourly
Location :
Las Vegas, NV
Job Type:
Full Time
Job Number:
Department:
PT PLACEMENT CNTR
Opening Date:
04/17/2024
Closing Date:
4/24/2024 5:00 PM Pacific
Position Summary
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center.
FULL-TIME OPENING(S)* Position Summary:Coordinates preplanned and in-time inpatient admissions and transfers to ensure smooth flow for the patient, staff and units. Receives, prioritizes, dispatches, and documents all support service calls to include, facility building services, central transportation, and environmental services in an effective, efficient, customer service oriented manner.
Job Requirement
Education/Experience:
Equivalent to graduation from high school and three (3) years of experience working within a patient placement environment such as hospital admitting, bed control, or patient placement office.
Licensing/Certification Requirements:
None required.
Additional and/or Preferred Position Requirements
Six (6) months
recent documented
experience with different levels of patient acuity.
Recent documented
experience in a Hospital or Similar setting. Previous
recent documented
experience in Customer Service. Previous
recent documented
experience in a Call Center.
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:
Specialized knowledge of area of assignment; office theories and principles; hospital and departmental policies and procedures; EMTALA; laws, rules and regulations governing area of assignment; medical and insurance terminology used in area of assignment; business arithmetic; multi-line telephone systems, radio console and paging systems; telephone triaging of critical and/or stressful calls; appropriate notification procedures and policies; correct business English, including spelling, grammar and punctuation; techniques for dealing properly and professionally with the public, in person and over the telephone; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
Skill in:
Filling out forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports, abstracting and manipulating data; reporting inconsistencies and discrepancies with established standards and guidelines; performing technical, specialized, complex and difficult office support work; using initiative and judgment within established procedural guidelines; applying customer service techniques; effectively handling multiple tasks and related duties; telephone interaction with staff, and visitors; working in a fast paced environment; operational procedures for information dissemination; organizing own work, setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone.
Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
Employer Paid Pension Plan
through Nevada Public Employees' Retirement System "PERS"
Vesting in the pension plan after 5 years of qualifying employment
Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
457 Deferred Compensation Plan
Comprehensive Group Health Insurance Plan
Nevada has no State Income Tax
No Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center.
THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER
01
I understand that I
must FULLY complete the application including my education and work experience and that all answers to the experience questions below must be supported by documented work history.
Yes
No
02
Do you have a minimum of three (3) years experience
in healthcare
in one or more of the following areas: dispatching, customer service, PBX, front desk, or call center?
Yes
No
03
Briefly describe your experience with managing patient flow. Including patient placement / dispatch within the Hospital and facilitation of transfers to and from within the facility.
04
The successful candidate for this position must be available to work all shifts, including graveyard, seven (7) days a week, as needed.
Yes
No
05
Should I be selected to move to the next steps in the hiring process, I am aware this communication may be sent via email notification (versus phone).
Required Question
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