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Customer Service 1 - Hamtramck, United States - Pilot Freight Service
Description
** Customer Service 1**
**Job Category****:** Last Mile **Requisition Number****:** CUSTO004318 Showing 1 location **Job Details**
**Description**
**Pilot Last Mile** is seeking full time **Customer Service Representative** to work for our **Detroit Station** located in Romulus, MI. The hours for this position vary. Must be available to work nights and weekends.
**Responsibilities:**
Assist the management team with opening and closing functions. This requires:
Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
Validating that the pre-call functions are completed and procedures followed.
Auditing the billing process and validating that all paperwork is processed and filed as directed
Answer the main telephone line.
Using a clear and understandable speaking voice
Routing calls to the appropriate individuals using iPhone or Google text/voice
Providing customers with updates on the status of their delivery with information from the computer system
Completing pre-calls to customers notifying them of their delivery window
Arranging in-home delivery for customers. This requires:
Receiving information from the customer
Getting directions to the customers home
Inputting information into the computer
Explaining the scheduling policy to the customer
Completes other responsibilities as assigned by a member of the management staff
Attendance and Punctuality are essential functions of the job
**Qualifications:**
Must have some Customer Service background
Must be detail-oriented
Must have excellent computer and communication skills
Must have the ability to multi-task in a high-paced environment
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
