Customer Service Processor - Bloomfield, United States - World Finer Foods, LLC.

Description

• Ensure execution of customerservice standards
• Processing daily orders to ensure orders are booked and shipped timely and accurately
• Includes sample orders, customer orders, returns, donations, EDI orders
• Resolve pricing discrepancies with sales managers, customers and/or brokers at time of order
• Ensure orders meet minimum quantity requirements (MOQ's), and lead time requirements
• Resolve order issues and escalate where appropriate throughout the life of the order
• Research order information on external warehouse and customer websites
• Resolve billing and shipping issues
• Work with management and interdepartmentally on escalated customer account concerns
• Research and resolve any order/pricing related deductions to deny with customers or approve for clearing in our system

• Act as backup to monitor customer service mailbox to distribute incoming requests as necessary
• Act as backup to create PO's for direct drop ship orders
• Act as backup to resolve system issues with incoming EDI orders
• Act as backup for all areas of the customer service team
• Work with multiple audit teams to supply required departmental information or documents

• Customer Service/processing experience required
• Familiarity with Oracle is highly desired
• Must be very organized, detail oriented, neat, polite and professional
• Excellent process management skills
• Excellent business math skills
• Must be computer literate including a proficiency with Excel