- Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures and systems status
- Receives and Documents daily and weekly orders, passes information to teammates, and uploads information in to Enterprise Configuration Services website
- Records inquiries, repair and service requests, resolves request or directs it to appropriate technical area, tracks status and follows up to ensure client satisfaction
- Escalates to senior staff and management when solution is unclear. Reports problems with procedures
- Monitors PAC 2000, WANDA, and shared mailed queues for incoming requests throughout the day; prioritizes these requests appropriately
- Must be able to handle a fast paced environment dealing with multiple projects and shifting priorities
- Experience with asset management a plus.
- Ability to keep management apprised of status on an on-going basis
- Experience with WANDA and PAC 2000
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Dementia Support Coordinator
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Support Coordinator
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clinical support coordinator
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Administrative Support Coordinator
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Sales Support Coordinator
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Physician Support Coordinator
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Customer Support Coordinator
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Lessen Phoenix, United StatesThe Customer Support Coordinator plays an integral role in operations for an assigned market. This role will manage a specialized subset of work order volume in which multiple related repairs are needed in one home. This role will be in constant contact with vendors and residents ...
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Physician Support Coordinator
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Business Support Coordinator
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Business Support Coordinator
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Care Coordination Operations Support Specialist
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Software Support Coordinator
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Project Coordinator/Tech Support Coordinator - Phoenix, United States - TEKsystems
Description
Job Description
Job Description*VACCINE IS REQUIRED*This position has the responsibility of processing orders that come into the Phoenix Configuration Center for the VoIP phone project, which is a large initiative that is migrating the administration buildings to VoIP phones. This position also includes accepting orders, clarifying discrepancies with the ECS team, and ensuring all orders are prepared and sent out accurately.
Minimum Qualifications:
2 year degree or HS diploma and 1-2 years of experience
Preferred Skills:
General Administrative work, package tracking, customer service skills.