- WHAT YOU'LL BE DOING
- THE ROLE
- Answer incoming phone calls from a phone queue schedule Service visits.
- Follow up on customer calls including returning voicemails
- Schedule services with homeowners and RbA Service Technicians
- Quote parts and labor cost for non warranty services
- Verify that payment has been received for any billable order prior to ordering or scheduling.
- Enter required notes at every point of action and customer contact
- Scan service order and confirmation into the correct customer's electronic file located on the shared drive.
- Document customer contact through RForce
- Other duties as assigned WHAT YOU BRING
- THE PERSON
- Considerable experience within a customer service environment
- Highly organized and the ability to reflect empathy to customers
- High School Diploma or equivalent, required
- Excellent oral and written communication skills
- Ability to work with team members (excellent team skills)
- Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
- Flexibility and demonstrated ability to adapt well in a changing environment WHAT'S IN IT FOR YOU
- The Benefits
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short term disability Insurance (STD)
- Long term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement Pay: $18 20/hr based on experience PLUS a monthly bonus Empowered to be Extraordinary.
- RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full service window replacement division of 120 year old Andersen Corporation, the owner of the most trusted family of window brands in America.
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Service Coordinator - Las Vegas, United States - Renewal By Andersen
Description
Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day.
All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support.
Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process.A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing.
Job DetailsThe Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
